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Why did my card get charged fees when I'm using Stripe?

Typically, if your order value is low or was created manually.

Written by Rhio

If you're on pay as you go and using Stripe as your payment processor, great news - everything's handled in one place! Both your Ticket Tailor fees and your Stripe fees are deducted automatically before your payout, so what lands in your bank is your total profit. Simple as that.

💡 You can check how each ticket has been charged on your chargeable usage report.

In most cases, fees are collected at the point of sale. But there are a handful of situations where that isn't possible, and your fees will be charged to your saved card instead:

  • Manual or offline orders: fees on orders created by an admin, or paid via PayPal, Square, or offline, are charged to your card.

  • Vouchers used on orders: if a voucher brings the order total to 0, no money passes through Stripe, so there's nothing to deduct from. The fee goes to your card instead.

  • Very low ticket prices: if the ticket price is less than 50p (or equivalent) after Stripe fees, the fee is invoiced rather than deducted at checkout.

  • Currency mismatch: if your Stripe billing currency differs from your event's ticket currency, fees are charged to your card.

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