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Managing Orders

Editing orders, exporting info and resending tickets

3 authors14 articles
How to export your order informationHead to 'Orders' to filter your order data, and then choose 'Actions' and 'Export'.
How to send an imported ticketUse a broadcast to send your imported tickets.
How can I issue complimentary tickets?Steps to issue comp, PR, press or VIP tickets.
How to add an order manuallyJust click 'Add new order' from the 'Orders' section of your dashboard.
How to resend a ticketResend a ticket, gift voucher or membership that was ordered from your box office.
How can I create an order for an existing ticket buyer?Quick steps to book tickets on behalf of an existing ticket buyer.
How to reschedule an order to another occurrence in a recurring event seriesIf a ticket buyer has booked for the wrong date, you can easily move their order to another date or time in your event series.
How to print a ticketLocate the customer order, and click 'Print order confirmation'.
How can I mark a 'Pending' payment as complete?Open the order from the 'Orders' tab, and click 'Confirm payment received'.
How can I view my ticket sales for my recurring events?How to view your ticket sales by date or time-slot.
How to access the details of customers who didn't complete their ordersHead to 'Orders' > 'Order status' > 'Incomplete orders'.
How can I edit an order?Change the name, email or other customer details from 'Orders' > 'Edit order'.
How can I delete ticket buyer data?Delete your event, or get in touch with customer support, and we'll help!
How to check if an order confirmation email was deliveredHead to 'Orders' and open the order to see delivery details.