Managing Orders
Editing orders, exporting info and resending tickets
By Jonny and 2 others3 authors14 articles
- How to export your order informationHead to 'Orders' to filter your order data, and then choose 'Actions' and 'Export'.
- How to send an imported ticketUse a broadcast to send your imported tickets.
- How can I issue complimentary tickets?Steps to issue comp, PR, press or VIP tickets.
- How to add an order manuallyJust click 'Add new order' from the 'Orders' section of your dashboard.
- How to resend a ticketResend a ticket, gift voucher or membership that was ordered from your box office.
- How can I create an order for an existing ticket buyer?Quick steps to book tickets on behalf of an existing ticket buyer.
- How to reschedule an order to another occurrence in a recurring event seriesIf a ticket buyer has booked for the wrong date, you can easily move their tickets to another date or time in your event series.
- How to print a ticketLocate the customer order, and click 'Print order confirmation'.
- How can I mark a 'Pending' payment as complete?Open the order from the 'Orders' tab, and click 'Confirm payment received'.
- How can I view my ticket sales for my recurring events?How to view your ticket sales by date or time-slot.
- How to access the details of customers who didn't complete their ordersHead to 'Orders' > 'Order status' > 'Incomplete orders'.
- How can I edit an order?Change the name, email or other customer details from 'Orders' → 'View order' → 'Edit details'.
- How can I delete ticket buyer data?Delete your event, or get in touch with customer support, and we'll help!
- How to check if an order confirmation email was deliveredHead to 'Orders' and open the order to see delivery details.