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📋 Managing your events and tickets

All things orders, refunds, cancellations and editing live events.

4 authors39 articles

Articles

How to manage orders and issued ticketsThe ultimate guide to ticket and order management.
How can I send text message event reminders to my ticket buyers?UK and US organisers can offer ticket buyers the option to receive WhatsApp or SMS messages about their event at checkout, from 'Settings' → 'Text message reminders'.
How can I check if a text message reminder was delivered to my ticket buyers?You can quickly check the status of text message event reminders by heading to the 'Orders' tab of your Ticket Tailor dashboard.
How can I customise my PDF ticket?Head to your Box office 'Settings' → 'Email templates' → 'Event confirmation email' → 'Edit' to get started.

Collections

Cancellations and refunds15 articles
Managing Orders14 articlesEditing orders, exporting info and resending tickets
Self-serve order management 2 articlesGuides to help you let ticket buyers manage their own orders.
Editing live events4 articlesHow to edit and update tickets, products and events