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Cancellations and refunds

4 authors15 articles

Articles

How to cancel an eventWhat steps you need to take when cancelling an event.
How to postpone an eventInform your ticket buyers, and then update the event details.
How to cancel or refund an orderHead to 'Orders', open the order and follow the steps to cancel and optionally refund.
How to cancel an order and send a voucherHow to offer an exchange or store credit for a ticket refund.
How to move an order to another event in your box officeIf a ticket buyer has made a mistake with their booking, you can move their order to another event, or another date or time in your event series.
How to refund one ticket in an orderHead to orders and click cancel/refund to partially refund an order and cancel order line items.
How to void individual tickets in an orderHead to 'Orders' > 'Ticket details'
How can I report on all orders made using a refund to voucher code?
How to cancel and refund orders in bulkCancel and optionally refund multiple orders in one go from your Orders page.
Can I reinstate a cancelled order?If your buyer cancels an order by mistake, they need to rebook.
How to add a transfer feeContact customer support to enable this feature.

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Refund Protection4 articlesGive your buyers extra piece of mind