Cancellations and refunds
By Rhio and 3 others4 authors16 articles
- How to cancel an eventWhat steps you need to take when cancelling an event.
- How to postpone an eventInform your ticket buyers, and then update the event details.
- How to cancel or refund an orderHead to 'Orders', open the order and follow the steps to cancel and optionally refund.
- How to cancel an order and send a voucherHow to offer an exchange or store credit for a ticket refund.
- How to move an order to another event in your box officeIf a ticket buyer has made a mistake with their booking, you can move their order to another event, or another date or time in your event series.
- How to refund one ticket in an orderHead to 'Orders' and click cancel/refund to partially refund an order and cancel order line items.
- How to void individual tickets in an orderHead to 'Orders' > 'Ticket details'
- How can I report on all orders made using a refund to voucher code?
- How to cancel and refund orders in bulkCancel and optionally refund multiple orders in one go from your 'Orders' page.
- Can I reinstate a cancelled order?If your buyer cancels an order by mistake, they need to rebook.
- How to add a reschedule feeContact customer support to enable this feature.
- How to cancel an order with an outstanding payment planCancel the payment plan first, then record or write off what’s left before cancelling the order.
Refund Protection
Give your buyers extra piece of mind
- How to offer Refund Protection to your customersOffer ticket protection to your buyers, so they can claim a hassle-free refund for unforeseen circumstances like illness or travel issues.
- How refund protection billing worksTrack your refund protection sales from 'Billing', then click the 'Refund Protection' tab.
- Understanding the one-year eligibility limit for Refund ProtectRefund Protect is only available for events that end within one year in the future.
- Are tickets and Refund Protection subject to US sales tax in my state?This article provides a summary of whether you may need to collect sales tax from your customers in your US jurisdiction for ticket revenue and Refund Protection.