When you're organising big events, you may want the option to add a reschedule fee when ticket buyers request to transfer their tickets to another date/time.
đĄ The option to add a reschedule fee is not widely available. Please contact customer support if you'd like this added to your box office.
How to add a reschedule fee
After the Ticket Tailor customer support team has enabled reschedule fees on your box office, head to Products.
Click Add new product.
Name your product 'Reschedule fee' or 'Transfer fee'.
Enter the fee you would like to charge for any transfer made in your box office in the Product price box.
Under Fulfilment, select Reschedule fee.
Select the Create product button.
Your reschedule fee be will automatically added to any ticket transfer made in your box office.
đĄ Things to note
Reschedule fees apply to all of your recurring events in your box office.
You can only set one reschedule fee per box office (not per event).
Reschedule fees apply to all transfers made in your box office, whether they're done by your customer via self-serve, or made by your team via the Orders page. This means you can't bypass a transfer fee.
By default, the fee is charged once per reschedule. If you would rather charge it for each ticket moved, you'll need to contact customer support to request this.
If you charge the fee per ticket and you move only part of an order, the fee is worked out on the tickets that are actually moving.
If you charge the fee per ticket and there's a free ticket within an otherwise paid order, the fee won't apply to the free ticket.
If a gift voucher or voucher code covered only part of the order, the fee still applies.
When enabled, reschedule fees donât apply to:
Free orders: rescheduling a free order to another occurrence is always free (this includes when the original order was brought to zero by a discount code, and orders paid for in full by a gift voucher or voucher code).
Lower value orders: reschedule fees will still be charged where the new order is cheaper than the original order, and your customer will not be refunded a difference in price.