How to see your Refund Protection revenue
If you offer Refund Protection to your customers, you keep a portion of the Refund Protection fee they pay. To check how much extra revenue you've made by offering Refund Protection to your customers:
Head to your Box office Settings, then click the Refund Protection tab.
You'll see a summary highlighting your Estimated net revenue.
For a deeper look into how Refund Protection payments break down, including tax, head to your Box office Settings, then Billing, and open the Refund Protection tab.
How to see your total event revenue for events with Refund Protection orders
Head to your revenue report.
At the bottom of the report you will see your Estimated net revenue.
This figure is the total Ticket and product revenue plus your Refund Protection revenue.
To find your profit, subtract your Ticket Tailor fees and your Payment Processing fees from this number.
How to find your fees:
Find your Ticket Tailor fees under the Chargeable usage tab on your billing page.
Find your Refund Protection service fees and input tax in your Refund Protection billing history.
How your Refund Protection fees will appear:
Your Refund Protection fees will be charged to you alongside any other fees you've incurred in that month. This may make your Ticket Tailor fees appear higher than usual.
If you use Stripe as your payment processor, your Refund Protection fees will be reclaimed as your Ticket Tailor Application Fee per Stripe transaction.
If you pay for your tickets via pay as you go, your ticket fees will also be included in your Ticket Tailor Application Fee, which may make your Stripe fee appear higher than usual.
If you use Square or PayPal as your payment processor, your Refund Protection fees will be charged together, to your card.
In all cases, your invoices will outline your Refund Protection fees.
Ticket Tailor Refund Protection integration services - this line item is our portion of the price the ticket buyer paid for Refund Protection, plus any tax you pay on Ticket Tailor fees.
Disbursement: XCover Refund Protection services - this line item is XCover’s portion of the price the ticket buyer paid for Refund Protection. They do not charge VAT on their portion.
Your Refund Protection billing history report explained
As well as your revenue, your Refund Protection billing history report contains useful information to help you reconcile your taxes. This is what each heading on your report means.
Heading | Explanation |
Invoice | The invoice number which details the refund protection cost. You can find your invoices under the 'Invoicing' tab. |
Date | The date the order (containing the ticket plus the Refund Protection purchase) was placed. |
Total collected | The total Refund Protection cost your ticket buyer paid in that order. |
Output tax | The VAT portion included in the Refund Protection cost that the buyer paid. (This will be the sales tax you set up for your box office). |
Total costs | The costs charged to you for providing Refund Protection - a single, combined figure covering the Refund Protection fees for both XCover (powered by CoverGenius) and Ticket Tailor. (Please note, this will show as two line items on your invoice. One line item will be the XCover (powered by CoverGenius) fees with no VAT, and one line will be the Ticket Tailor fee which includes VAT). |
Input tax | The estimated tax for the Ticket Tailor fees for Refund Protection. You can also see this tax on your invoice. |
Net tax | The output tax - the input tax. |
Estimated net revenue | The extra revenue you've made from the Refund Protection purchase.
This is calculated as:
Your estimated net revenue is what is actually left in your account after all fees have been paid and net payable taxes taken into account. |