Your Ticket Tailor invoice is a record of the fees we charge for using our platform. You can find all of your invoices at any time by heading to Settings > Billing > Invoices.
What does my invoice for Ticket Tailor fees include?
Your invoice shows the Ticket Tailor fees charged to you during a given billing period. Depending on your usage and the features you use, you might see charges for:
Ticket fees: fees applied to tickets sold through your box office, based on the number of tickets and your per-ticket rate.
Other paid features: fees for chargeable features like a custom domain, white label, or refund protection.
Each line item on your invoice includes a description, the number of units, the unit price, and any applicable VAT or sales tax you pay for using Ticket Tailor.
💡 For more info, read: How much does Ticket Tailor cost and how will I be charged?
Invoice FAQ's
Who is Zimma Ltd?
You may notice your invoice is issued by Zimma Ltd trading as Ticket Tailor - this is our registered company name, so don't be alarmed if you see this on your invoice or bank statement.
Why does it say 'Offline payment' under the payments section?
You might notice the payment method listed on your invoice says 'Offline payment'. For these transactions, this means the fees were collected via Stripe and sent to us.
My invoice is unpaid - what should I do?
If you have an unpaid invoice - for example, if your card was declined - this may mean you can't manage your events until your invoice is paid. Any live events will remain on sale. Please get in touch with our customer support team via the chat button and we'll arrange for your payment to be retried or help you resolve the issue.
💡 Things to note
The invoices described in this article are your invoices for Ticket Tailor fees - the fees we charge you for using the platform. These are separate from any invoices you may send to your own ticket buyers as part of their order confirmation. To find out more about that, see: How do I send invoices to my ticket buyers?