Your Ticket Tailor invoice is a record of the fees we charge for using our platform. You can find all of your invoices at any time by heading to Settings > Billing > Invoices.
What does my invoice for Ticket Tailor fees include?
Your invoice shows the Ticket Tailor fees charged to you during a given billing period. Depending on your usage and the features you use, you might see charges for:
Ticket fees: fees applied to tickets sold through your box office, based on the number of tickets and your per-ticket rate.
Other paid features: fees for chargeable features like a custom domain, white label, refund protection, or text message reminders.
Each line item on your invoice includes a description, the number of units, the unit price, and any applicable VAT or sales tax you pay for using Ticket Tailor.
š” For more info, read: How much does Ticket Tailor cost and how will I be charged?
Example invoices explained
Every invoice looks a little different depending on how you pay for Ticket Tailor and which features you use. Here are three real-world examples, with a breakdown of what each line means.
Example 1: Pay as you go ticket fees, with Refund Protection
If you pay for your tickets as you go, we collect your ticket fees in small batches as your tickets sell. Here's a typical invoice:
What's happening here:
Ticket fees: this line covers your per-ticket usage fees. In this example, 3 tickets sold at a rate of Ā£0.60 each, so Ā£1.80 is due. The timestamp shows the point up to which fees have been counted.
Refund Protection appears as two lines: one is Ticket Tailor's fee for providing the Refund Protection integration, and the other is a disbursement, which is the portion we collect and pass straight on to XCover, the company that provides the protection itself. Together they make up the total Refund Protection cost for the tickets sold.
The payments section may show several smaller payments: because pay as you go fees are collected in batches, one invoice can be settled by more than one payment. Payments labelled 'Offline Payment' were collected via Stripe, and payments charged to your saved card will show the card details.
š” Read more about why your card might be charged instead of fees being taken via Stripe.
Example 2: Pre-paid ticket credits
If you buy ticket credits upfront, you'll receive an invoice straight away for the full amount of your credit purchase:
What's happening here:
The description shows your credit bundle and rate: in this example, 100 credits were purchased at Ā£0.48 per credit, for a total of Ā£48.00. Buying in bulk is how you unlock a lower per-ticket rate.
Payment is taken in full at the time of purchase: the invoice is paid immediately using the card on your account.
No further ticket fee invoices while you have credits: as your tickets sell, they simply use up your pre-paid credits. You won't be invoiced for ticket fees again until your credits run out.
Example 3: A white label add-on, started part way through the month
Paid add-ons like white label are billed monthly. If you switch one on part way through a billing cycle, your first invoice will look like this:
What's happening here:
'Prorated Charges' means you only pay for the days you'll actually use: in this example, white label was added on 11 Jun, with the next billing date on 1 Jul. So instead of a full month's fee, the invoice only covers 11 Jun to 1 Jul. From 1 Jul onwards, you'd be billed the full monthly amount.
The billing period and next billing date are shown at the top of the invoice: these tell you exactly which dates the charge covers and when your next invoice is due.
A credit was applied automatically: this account had a Ā£4.65 credit, which was used towards the invoice first. The remaining Ā£21.28 was then charged to the card on the account, bringing the amount due to Ā£0.00.
Invoice FAQ's
Who is Zimma Ltd?
You may notice your invoice is issued by Zimma Ltd trading as Ticket Tailor - this is our registered company name, so don't be alarmed if you see this on your invoice or bank statement.
Why does it say 'Offline payment' under the payments section?
You might notice the payment method listed on your invoice says 'Offline payment'. For these transactions, this means the fees were collected via Stripe and sent to us.
Why are there two charges for Refund Protection?
Refund Protection always appears as two line items: a fee for Ticket Tailor's Refund Protection integration services, and a disbursement, which is the amount we collect on behalf of XCover, the protection provider, and pass directly to them. To learn more, read: How refund protection billing works.
What does 'Prorated Charges' mean?
If you add a monthly feature like white label part way through a billing cycle, your first invoice is prorated. That means you're only charged for the days between when you switched the feature on and your next billing date, rather than a full month. Your invoice shows the exact billing period the charge covers.
What is a credit, and why was one applied to my invoice?
A credit is a balance on your Ticket Tailor billing account, for example from a previous adjustment or a change to your add-ons. If you have a credit, it's automatically used towards your next invoice before any payment is taken, so your card is only charged the remaining balance. Credits appear on your invoice as a separate line in the payments and credits section.
My invoice is unpaid - what should I do?
If you have an unpaid invoice - for example, if your card was declined - this may mean you can't manage your events until your invoice is paid. Any live events will remain on sale. Please get in touch with our customer support team via the chat button and we'll arrange for your payment to be retried or help you resolve the issue.
Can I update the details on an invoice that has already been issued?
You can contact customer support to update an invoice address and PO number on a past invoice. If you need billing details (such as your VAT number or company name) to appear on future invoices, update your billing information before your next invoice is generated, or contact customer support.
Can I add or update my VAT number and company name on invoices?
Yes. To update your billing details, head to your box office Settings then click the Payment details tab, and use the buttons to update your card details and/or VAT number. Alternatively, you can reach out to customer support.
š” Things to note
The invoices described in this article are your invoices for Ticket Tailor fees - the fees we charge you for using the platform. These are separate from any invoices you may send to your own ticket buyers as part of their order confirmation. To find out more about that, see: How do I send invoices to my ticket buyers?
You can track your pay as you go ticket fees in your 'Chargeable usage history' report. If you match the filters to the dates on your invoice, you'll see the orders related to that invoice.