đź’ł Payments and Billing
Detailed articles explaining Ticket Tailor and event payments.
By Rhio and 2 others3 authors43 articles
- How much does Ticket Tailor cost and how will I be charged?Our pricing is simple, with no contracts. You only pay for what you use.
- Understanding your Ticket Tailor invoiceFind out what your Ticket Tailor invoice covers, what the charges mean, and how to resolve an unpaid invoice.
- Why is my account locked, and how do I fix it?Explains why a Ticket Tailor account can become locked due to an unpaid invoice, what you can still access, and how to resolve it.
- Why do I need to add my credit or debit card details to Ticket Tailor?Add your card to pay your low per-ticket fees.
- How can I transfer Pre pay credits between my box offices?If you have multiple box offices for different events, you can transfer your Pre pay credits between them.
- How to find your past invoicesGo to your box office 'Settings' → 'Billing' → 'Invoicing' → 'Invoice history'.
- How to update your card details
- How much do Stripe, PayPal and Square charge?When tickets are purchased for your event, your payment processor will charge a fee to process the transaction.
- Discounts for Music Venue Trust membersApply from your billing page for a 50% off Pay As You Sell fees
- Six months free ticketing for Art Tickets usersApply from your billing page for 6 months free ticketing.
- 50% discount for Round TablesApply from your billing page with your Round Table name and number for a 50% off discount.
- How to find your ticket paymentsYour ticket money is sent instantly to your online payment account (Stripe, Square or PayPal), who then payout to your bank account. Use these tips to troubleshoot delays, and find…
- How to take payments for your ticketsConnect your Stripe, PayPal or Square account to get paid for your tickets. Add a booking fee to sell tickets for free.
- How to pass fees onto your ticket buyersAdding a booking fee or transaction fee to your tickets means you can pass on your ticket fees to your buyers, and sell tickets for free.
- Are my payouts secure?Yes, absolutely.
- When will I get my Stripe Payout?Check your Stripe account to schedule your payouts.
- How do I set up a Stripe account?If you don't already have a Stripe account, you can sign up by heading to your Box office 'Settings' → 'Payment systems' → 'Enable online payments'.
- How to take payments with Stripe TerminalLink a POS to your box office for integrated in-person or on the door sales.
- How can I see customer data in Stripe?You can find your customer data by logging into your Stripe account and selecting 'Customers' from the side menu.
- How to accept a payment using Stripe TerminalAdd a manual order, and select Stripe Terminal as the payment method.
- Can people pay for tickets using iDEAL or Bancontact?Yes!
- Why did my card get charged fees when I'm using Stripe?Typically, if your order value is low or was created manually.
- Why do we recommend Stripe?Using Stripe as your payment processor can make your online ticket selling experience even easier.
- How can I find my Stripe fees?Export your payment report from Stripe.
- How can my customer delete their card details from Stripe Link?Users can delete their details from Stripe Link directly.
- How to use Stripe for payment processingConnect your Stripe account to your box office to direct all your ticket revenue directly into your Stripe account.
- Why do I need to verify my Stripe account?Understand what to provide to Stripe to make sure payments run smoothly
- How to use PayPal for payment processingThis help article will show you how to connect your PayPal account to get paid for tickets you sell on Ticket Tailor.
- When will I get my PayPal payout?Check your PayPal account to schedule your payouts.
- How do I set up a PayPal account?You'll need to sign up directly on PayPal's website.
- How to enable PayPal Pay LaterEnable buy now pay later payments via PayPal to accept deposits and split payments
- How to accept Venmo paymentsEnable Venmo via PayPal for US PayPal accounts from your box office 'Settings' → 'Payment systems'.
- How to use Square for payment processingThis help article will show you how to connect your Square account for use with Ticket Tailor.
- When will I get my Square payout?Check your Square account to get accurate information and set up a payout schedule that works for you.
- How to sell tickets on the door with SquareTop tips to take on the door payments.
- How Ticket Tailor sends order data to SquareLearn more about your Square setup, and what you can expect to see in your Square dashboard.
- Itemised Square reporting: FAQs
- What can I do if a ticket buyer starts a payment dispute or chargeback after attending my event?Tips for responding to payment disputes and chargebacks.
- Advice for responding to disputes and chargebacks on StripeRecommendations about how to respond to disputed payments.
- Advice for responding to disputes via PayPalRecommendations about how to respond to disputed payments.
- Advice for responding to disputes via SquareRecommendations about how to respond to disputed payments.