Stripe is our recommended payment partner. Connecting Stripe to Ticket Tailor lets you accept card payments and get paid directly into your bank account for your ticket sales. Stripe handles your payments securely and pays your ticket revenue straight to you. We never hold your money.
Ticket Tailor uses Stripe Connect, which means youâll be guided through Stripeâs setup directly from your Ticket Tailor dashboard. (If you're already using Stripe, you can connect your existing Stripe account to your Ticket Tailor box office here too!)
This guide explains how to set up a Stripe account, whether youâre a business, charity, or sole trader, and what to do if you donât have a website yet.
đĄ We recommend reading through this detailed set-up guide from Stripe as well as this one.
How to sign up for Stripe
đĄ Stripe is a partner service and uses a different login to your Ticket Tailor account. Make sure you keep a safe note of your login details.
You can sign up to Stripe from inside Ticket Tailor:
Go to your Ticket Tailor Box office Settings.
Select Payment systems from the left-hand menu.
Choose Stripe and click Enable online payments.
Youâll then be taken to Stripe to either:
Create a new Stripe account, or
Log in to an existing one
How to verify your new Stripe account
Stripe will ask for some basic details to verify your identity and make sure payouts go to the right place.
Stripe explains this process in more detail in their help centre.
What information will Stripe ask for?
This varies slightly by country, but typically includes:
Your name and contact details
Your bank account details (for payouts)
Information about your business or organisation
Proof of identity
A website
If Stripe asks for a website URL and you don't have a business website, you can usually use:
Your Ticket Tailor Box office URL.
Your social media profile where you will promote your events.
How can I sign up for Stripe as a business?
How can I sign up for Stripe as a business?
If youâre registering as a business, youâll usually need:
Your registered business name
Your business address
Details of a director, owner or authorised representative
A business bank account
This applies whether youâre a limited company, LLC, or similar registered business type.
If youâre unsure what counts as a business in your country, Stripe support can help clarify what to select during setup.
How can I sign up for Stripe as a charity or non-profit?
How can I sign up for Stripe as a charity or non-profit?
Charities and non-profits can use Stripe.
During setup, choose the option that best describes your organisation (for example, charity or non-profit), and be ready to provide:
Your registered charity or non-profit name
Registration number (if applicable)
Bank account details in the organisationâs name
Stripe may ask for additional documentation to confirm your status.
How can I sign up for Stripe as a sole trader?
How can I sign up for Stripe as a sole trader?
If youâre a sole trader, you can sign up to Stripe without a company registration number or EIN. Requirements vary slightly by country, but in most cases you wonât need to be incorporated to get started.
Youâll usually need:
Your personal name (used as your business name if you donât trade under another name)
Your home or trading address
Your personal bank account
Proof of identity
Stripe explains this in more detail in their help centre.
Iâm stuck setting up Stripe. What should I do?
If Stripe needs more information, youâll usually see a notification in your Stripe dashboard explaining whatâs missing, as well as get an email to the address you used to create your Stripe account.
For questions about:
Verification documents
Account approval
Payouts or holds
Youâll need to contact Stripe support, as they manage all payment accounts directly. You can contact Stripe support using the Contact support link at: https://support.stripe.com/
If youâre unsure how to connect Stripe to Ticket Tailor, or want help finding the right settings for your ticket payments, our support team is here for you 24/7.
đĄ Things to note
One Stripe account can be connected to multiple box offices, but each box office can only be connected to one Stripe account.
You manage your payout schedules directly in Stripe.
Your Stripe account is separate to your Ticket Tailor account, and your login email may be different to the one you use in Ticket Tailor. You can see your connected Stripe account email and Stripe account ID from your Box office Settings, then Payment systems.
If you haven't published any events yet, but you have an event in draft, we'll automatically assign Stripe as the payment method for that event if you add Stripe as your first payment processor. This means you're ready to start selling tickets as soon as you publish your event.
For more information on taking payments, please see the following help articles: