When you view a ticket which has been issued for one of your events, you will be able to see some information about that ticket.
There are two ways to view ticket information:
How to view ticket information via the Orders page
Manage orders will already be selected from the left-hand menu.
Find and click on an order to view the details. You'll see the following sections:
Order number
The order number associated with the ticket will display at the very top.
Order details
The Order details section shows details for the overall order including the date/time it was placed, the payment method that was used, the status of the order confirmation email, and any other relevant information for the whole order. You'll also see an itemised receipt table, showing the Item, Price, Fee, Quantity (Qty), Subtotal and Total.
You may see a VAT row if this is relevant for your box office.
Notes
Notes are only visible within your Ticket Tailor Dashboard. They are not exported on reports or included in customer communication.
Buyer details
The Buyer details section shows the information collected for the buyer. It includes the buyer's Name, Email, Mobile number and Address. If you've added any additional buyer questions to your checkout form, you'll see their answer here.
💡 If you aren't collecting the buyer's Mobile number and Address, these fields will still show – they'll just be empty.
Ticket details
The Ticket details section shows the Ticket code, Ticket type, and the Checked-in status.
Ticket code: | An automated ticket barcode (or a custom barcode if you imported your tickets). |
Attendee email: | If you're viewing your ticket details from the 'Orders' page, not from the 'issued tickets' list for your event, you'll see an attendee email attached to the ticket. Attendee emails automatically take the buyers email (unless an attendee email has been imported). |
Status: | Void means the ticket is no longer valid. |
Ticket type: | The name you gave your ticket when you created it. |
Checked in: | The check-in status of your ticket. |
Any custom questions you added on your check in form. | Answers collected for your attendees will show here. |
How to view ticket information via the Issued tickets page for an individual event
From your Ticket Tailor dashboard, head to Events and select the relevant event.
Click Issued tickets from the left-hand menu.
If your event has multiple occurrences, select the the relevant date/time from the list.
You'll see a list of all issued tickets for that event. Click on an individual ticket to take a look at the details.
Ticket code: | An automated ticket barcode (or a custom barcode if you imported your tickets). |
Order ID: | As you're viewing an individual ticket, you'll be able to see the Order ID that this ticket is associated with. For imported tickets, you'll see a Reference with an "imported" marker instead. |
Ticket type: | The name you gave your ticket or product when you created it. |
Checked-in: | The check-in status of your ticket. |
Any custom questions you added on your check in form. | Answers collected for your attendees will show here. |
Check-in history: | If applicable, you'll see the dates and times of each check-in/check-out, and which team member actioned it. |