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Where can I find order and ticket information?

View specific details for each issued ticket from 'Orders' or 'Issued tickets' in your event.

Written by Rhio

When you view a ticket which has been issued for one of your events, you will be able to see some information about that ticket.

There are two ways to view ticket information:

  1. Via the Orders page (if you want to view ticket information alongside the entire order).

  2. Via the Issued tickets page (if you want to view information for a single ticket).

    1. You can get here by heading to Events, selecting an event and clicking Issued tickets from the left-hand menu.


How to view ticket information via the Orders page

  • From your Ticket Tailor dashboard, head to Orders.

  • Manage orders will already be selected from the left-hand menu.

  • Find and click on an order to view the details.

Order number

The order number associated with the ticket will display at the very top.

Screenshot showing where the order number is when viewing an order.
  • Scroll down to Ticket details to view the ticket information for that order

Ticket details

The Ticket details section shows the Ticket code, Ticket type, and the Checked-in status.

Screenshot showing the 'Ticket details' section of an order.

Ticket code:

An automated ticket barcode (or a custom barcode if you imported your tickets).

Attendee email:

If you're viewing your ticket details from the 'Orders' page, not from the 'issued tickets' list for your event, you'll see an attendee email attached to the ticket. Attendee emails automatically take the buyers email (unless an attendee email has been imported).

Status:

Void means the ticket is no longer valid. You'll only see a Status row if a ticket has been voided.

Ticket type:

The name you gave your ticket when you created it.

Checked in:

The check-in status of your ticket.

Any custom questions you added on your check in form.

Answers collected for your attendees will show here.


How to view ticket information via the Issued tickets page for an individual event

  • From your Ticket Tailor dashboard, head to Events and select the relevant event.

  • Click Issued tickets from the left-hand menu.

    • If your event has multiple occurrences, select the the relevant date/time from the list.

  • You'll see a list of all issued tickets for that event. Click on an individual ticket to take a look at the details.

Ticket code:

An automated ticket barcode (or a custom barcode if you imported your tickets).

Order ID:

As you're viewing an individual ticket, you'll be able to see the Order ID that this ticket is associated with. For imported tickets, you'll see a Reference with an "imported" marker instead.

Ticket type:

The name you gave your ticket or product when you created it.

Checked-in:

The check-in status of your ticket.

Any custom questions you added on your check in form.

Answers collected for your attendees will show here.

Check-in history:

If applicable, you'll see the dates and times of each check-in/check-out, and which team member actioned it.

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