Sometimes your ticket buyers might contact you saying they've not received a text message confirmation or reminder about their event. You can easily check the delivery status from the Orders section of your dashboard.
How to check the status of text message event reminders
Head to the Orders section of your dashboard.
Under Manage orders, search for the relevant order by name, email, transaction ID or ticket code.
Open the order by clicking on it.
Under order details, select View full log.
You can then see the status of the Order confirmation message, as well as the Event reminder message.
You can also check the Method (WhatsApp or SMS message), the Event, and see the dates and times the messages were Scheduled and Sent.
What each text message delivery status means
Delivered: The message was successfully sent and delivered to your ticket buyer's phone. You'll see a green tick icon.
Sent: The message has been sent but we haven't received confirmation of delivery yet. You'll see a green tick icon.
Scheduled: The message is queued and will be sent at the scheduled time. You'll see a blue clock icon.
Failed: The message couldn't be delivered. This appears with a red warning icon. Hover over the status to see the reason it failed.
Superseded: The message failed on one method but was successfully recovered by sending via an alternative method. This row appears for reference only – the overall delivery status will show as Delivered or Sent.
Cancelled: The message was cancelled and won't be sent.
💡 Things to note
If a message failed because the recipient opted out of messages, they won't receive any future text message reminders.
If a message failed because of an invalid phone number, check the contact details on the order and update them if needed.