Ticket Tailor

A guide on how to set tickets aside for comps or VIPs

How can I put tickets on hold?

Find the revenue for all of your events on your ‘Overview’ dashboard page, as well as on your Event summary page for your individual events.

How is my revenue calculated?

You can export order details from the 'Orders' section in your Box Office.

How can I export my orders?

Reach out to customer support for help with this feature.

How to check tickets out in bulk

You can view customer information and answers to ticket buyer questions you've collected in the check-in app or via an export.

How to see answers to your checkout form questions

Pre-fill data and pass metadata to your widget if it's hosted on a site where you store customer data.

How to send customer data to your widget

Add your customer's answer to a checkout form question to your invoices and order confirmation to use peoples details.

How to add buyer answers to order confirmations and invoices

How to export a report which shows orders and their seat numbers when using a seating chart

How to get a seat number report

Download your barcodes to add them to physical tickets, or import into alternative check-in devices.

How to download ticket barcodes

Go to your 'basic settings' to specify who should get notified about a new order.

How to choose where to send your 'new order' notifications

Block a ticket buyer's email from 'Settings' > 'Banned emails' so they can't buy tickets in your box office.

How to ban a ticket buyer

View specific details for each issued ticket from 'Orders' or 'Issued tickets' in your event.

What ticket information can I see?

Ticket Tailor has 99% delivery success rates. Here's how to troubleshoot email failure reports.

How can I make sure my ticket emails don't go to spam?

Use the dropdown to 'Copy broadcast from...' to re-use a broadcast from a past event.

How to copy an Email broadcast

A transaction ID will appear on orders taken via Stripe, PayPal or Square.

What is a transaction ID?

Rhio

Jonny White

Managing Orders FAQs

Create a custom design with text, images, and links

Sell tickets online

All features

Status page

Sell tickets online with Ticket Tailor

Pricing

Manage events

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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