Managing Orders FAQs
By Rhio and 1 other2 authors18 articles
- How can I put tickets on hold?A guide on how to set tickets aside for comps or VIPs
- How is my revenue calculated?Find the revenue for all of your events on your ‘Overview’ dashboard page, as well as on your 'Event summary' page for your individual events.
- How can I export my orders?You can export order details from the 'Orders' section in your Box Office.
- How to check tickets out in bulkReach out to customer support for help with this feature.
- How to see answers to your checkout form questionsYou can view customer information and answers to ticket buyer questions you've collected in the check-in app or via an export.
- How to send customer data to your widgetPre-fill data and pass metadata to your widget if it's hosted on a site where you store customer data.
- How to add buyer answers to order confirmations and invoicesAdd your customer's answer to a checkout form question to your invoices and order confirmation to use peoples details.
- How to get a seat number reportHead to your event, then 'Issued tickets' → 'Export doorlist'.
- How to download ticket barcodesDownload your barcodes to add them to physical tickets, or import into alternative check-in devices.
- How to choose where to send your 'new order' notificationsGo to your 'basic settings' to specify who should get notified about a new order.
- How to ban a ticket buyerBlock a ticket buyer's email from 'Settings' > 'Banned emails' so they can't buy tickets in your box office.
- Where can I find order and ticket information?View specific details for each issued ticket from 'Orders' or 'Issued tickets' in your event.
- How can I make sure my ticket emails don't go to spam?Ticket Tailor has 99% delivery success rates. Here's how to troubleshoot email failure reports.
- How to copy an Email broadcastUse the dropdown to 'Copy broadcast from...' to re-use a broadcast from a past event.
- What is a transaction ID?A transaction ID will appear on orders taken via Stripe, PayPal or Square.
- How can I filter my orders?To filter your orders, head to Orders and choose a filter from the"Order state" dropdown.
- How to void tickets in bulkCancel multiple orders in one go from your 'Orders' page
- How to edit a refund voucher amountUse the original voucher to buy a placeholder ticket, then refund that order back to a new voucher, this time for the correct partial refund amount.