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Managing Orders FAQs

2 authors15 articles
How can I put tickets on hold?A guide on how to set tickets aside for comps or VIPs
How is my revenue calculated?Find the revenue for all of your events on your ‘Overview’ dashboard page, as well as on your 'Event summary' page for your individual events.
How can I export my orders?You can export order details from the 'Orders' section in your Box Office.
How to check tickets out in bulkReach out to customer support for help with this feature.
How to see answers to your checkout form questionsYou can view customer information and answers to ticket buyer questions you've collected in the check-in app or via an export.
How to send customer data to your widgetPre-fill data and pass metadata to your widget if it's hosted on a site where you store customer data.
How to add buyer answers to order confirmations and invoicesAdd your customer's answer to a checkout form question to your invoices and order confirmation to use peoples details.
How to get a seat number reportHead to your event, then 'Issued tickets' → 'Export doorlist'.
How to download ticket barcodesDownload your barcodes to add them to physical tickets, or import into alternative check-in devices.
How to choose where to send your 'new order' notificationsGo to your 'basic settings' to specify who should get notified about a new order.
How to ban a ticket buyerBlock a ticket buyer's email from 'Settings' > 'Banned emails' so they can't buy tickets in your box office.
Where can I find order and ticket information?View specific details for each issued ticket from 'Orders' or 'Issued tickets' in your event.
How can I make sure my ticket emails don't go to spam?Ticket Tailor has 99% delivery success rates. Here's how to troubleshoot email failure reports.
How to copy an Email broadcastUse the dropdown to 'Copy broadcast from...' to re-use a broadcast from a past event.
What is a transaction ID?A transaction ID will appear on orders taken via Stripe, PayPal or Square.