We have great email sending stats and 99% of emails reach your ticket buyers.
On occasion, email providers (like Hotmail, Gmail, Yahoo etc.) can mistakenly filter some tickets as spam.
Here are our top tips to make sure your emails get to your customers.
How to troubleshoot if your ticket buyer can't find their ticket or broadcast email
Ask your customer to check their spam folders to see if the email is there.
When you edit your event confirmations and send broadcasts, make sure you follow best email practice to avoid being flagged as spam.
Avoid common spam words like "free," "guarantee," "act now," "click here," and "urgent".
Avoid excessive punctuation (!!!, $$$) and ALL CAPS.
Avoid adding too many pictures (around 60% text, 40% images is usually a good balance).
Keep your subject line specific.
Check in your 'Orders' tab to make sure there are no typos in your customer's email address.
From here, you can resend their ticket.
Send your customer your self-serve link, or add it to your website, so they can manage their tickets themselves.
Let us know - our customer support team will always be happy to help investigate any reports of tickets not arriving!
💡 Things to note
You can't send marketing emails from Ticket Tailor. If you want to use email marketing, use one of our handy integrations, like MailChimp, Constant Contact or Hubspot.