If your ticket buyer has lost their ticket or needs a new copy for any reason, you can resend their ticket to the address they used when they bought it. This will also resend any gift voucher or membership emails if they were part of the selected order.
How to resend a ticket
In the Orders section of your dashboard, use the search box or the Event drop-down menu to find the event or individual attendeeâs name. You can search by name, email, transaction ID or ticket code to make finding the order easier.
When youâve found the order you want to resend, click anywhere in that row to open a pop-up showing the order details. Click the Resend button.
In the next pop-up, confirm that youâd like to resend by clicking the Resend button again.
Clicking this will resend both your order confirmation email (standard service email sent for every purchase) and your event confirmation email (including any event information and ticket vouchers if you've added them).
đĄ Things to note
If you want to send the ticket to another email address, you'll need to edit the order before clicking 'Resend ticket'. You can do this by clicking the 'Edit order' button in the 'Order details' pop-up.