Once you've sold tickets via Ticket Tailor, you might need to manage your customers orders, if they want to change their tickets, or you need to refund or cancel your event.
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How can you manage orders?
Orders appear in your Box Office after you've sold a ticket online.
You can find all of your orders under the 'Orders' tab in your box office. From here, you can export your order information, as well as select an individual order to manage it.
The financial reporting and revenue calculations in your box office relate to your orders, and any management options you take, such as partially refunding.
Here are all the different ways you can manage orders, with links to more detailed tutorials:
Cancelling and refunding
You can cancel an entire order
With a refund
With a partial refund
Without refunding.
You can cancel individual items (like tickets) in an order
With a refund
With a partial refund
Without refunding.
You can cancel and refund entire orders in bulk.
You can offer refunds as vouchers.
Changing orders
You can reschedule orders for recurring events.
You can cancel and rebook orders for one-off events.
You can update the details of an order.
You can resend orders and event confirmations (tickets).
Creating orders on behalf of your customers
You can create a new order for an existing customer.
You can create an admin order to record a payment outside of Ticket Tailor.
How can you manage tickets?
Tickets are usually part of an order. Tickets are always related to an event in your Box Office.
Some tickets can exist without an order, for instance, if you import them, and some orders contain products as well as tickets.
You can find all of your tickets by heading to your event, and then selecting 'Issued tickets' in the event menu. From here, you can view and manage tickets for that event.
There are some management options that only apply to tickets:
Ticket management
You can void items to invalidate the ticket, and stop it being scanned. (This will not affect your revenue or issue refunds).
You can import tickets in bulk. (Imported tickets won't create an order).
You can resend tickets to the buyer or the imported ticket holder via an email broadcast. (You can't send tickets to attendees directly, if they didn't buy the ticket themselves).
Check-in
You can check-in tickets from the issued tickets list.
You can download a doorlist to print a paper copy.