Adding orders manually can be useful when accounting for tickets or products bought outside of the Ticket Tailor platform – for example in person or over the phone, as well as for issuing complimentary tickets.
How to add a manual order
From the Orders section of your dashboard, click the Add new order button.
Choose the event you’d like to create a new order for, and enter the quantity and ticket types you’d like to add.
Admin-only tickets you've set up will show up with the following message: 'This is visible to administrators only'.
Complete the checkout form on behalf of your attendee. You can fill out as many or as few of the checkout form fields as you need to, or click Skip to payment if you don't need any ticket buyer details.
If you have Refund Protection enabled, you'll see Skip to payment without Refund Protection instead.
When you’re done, click Next.
Select Operator payment to record a payment outside Ticket Tailor.
Here, you can add a transaction ID if you wish. Otherwise, click the Complete this order button to add the order to your event.
Alternatively, you can enter your customer's payment details.
You’ll then be shown the final ticket information and a confirmation email will be sent to the address you entered in the checkout form (if you entered one).
💡 Things to note
You can edit, cancel or resend a ticket at any time by clicking on the ticket code in the Orders section of your dashboard.
Normal fees apply to manual orders.
You can't add a manual order to a past event.