Your Orders page shows all of the tickets that you have sold for all of your Ticket Tailor events.
When you've sold a lot of tickets, it's often helpful to filter your orders, so you can find and manage exactly what you need.
To filter your orders, head to Orders and choose a filter from the"Order state" dropdown.
The filters show:
All orders – every order that's been placed in your box office.
Completed orders – All orders except for cancelled orders.
Pending orders – Complete orders where payment is still pending. This usually applies for orders with offline payments as the payment method.
Cancelled orders – Cancelled orders.
Refunded orders – Fully refunded orders.
Partially refunded orders – Orders with some money refunded, but not the full amount.
Incomplete orders – Abandoned checkouts that never completed. This is usually because your customer may have changed their mind, or encountered an issue such as a checkout timeout or a billing error.
Partially paid orders – Orders with a balance still owed on a payment plan.
Overdue payment orders – Orders where a payment plan instalment is unpaid and past due.
💡 Things to note:
Imported tickets, or tickets issued via the API won't show in your Orders page. This is because they were not paid for via Ticket Tailor. Those tickets have been recorded in the