Inviting your team members to help manage events and orders in your Box office is a useful way to make sure everyone has the information that they need to help them organise a successful event.
You can invite as many team members as you like for free, using Team access.
💡 Just need to add check-in staff? Invite them to the check-in app instead.
The table below outlines the different levels of access for each team member's role:
Role/permission | Admin | Event manager | Order manager | Membership manager | Overview |
View events | ✅ | ✅ | ❌ | ❌ | ❌ |
Create and edit events | ✅ | ✅ | ❌ | ❌ | ❌ |
Delete events | ✅ | ✅ (Events with no orders only) | ❌ | ❌ | ❌ |
Create and edit ticket types | ✅ | ✅ | ❌ | ❌ | ❌ |
Customise checkout forms and event confirmation emails | ✅ | ✅ | ❌ | ❌ | ❌ |
Customise order confirmation emails | ✅ | ❌ | ✅ | ❌ | ❌ |
Set up discounts, promotions | ✅ | ✅ | ❌ | ❌ | ❌ |
Create and manage products | ✅ | ✅ | ❌ | ✅ | ❌ |
Add or remove box office payment methods (Stripe/Square/PayPal/Offline) | ✅ | ❌ | ❌ | ❌ | ❌ |
Send broadcasts | ✅ | ✅ (Event manager with data) | ❌ | ❌ | ❌ |
View issued tickets | ✅ | ✅ (Event manager with data) | ❌ | ❌ | ❌ |
View and download waitlists | ✅ | ✅ (Event manager with data) | ❌ | ❌ | ❌ |
View orders | ✅ | ❌ | ✅ | ❌ | ❌ |
Edit orders | ✅ | ❌ | ✅ (Order manager with edit) | ❌ | ❌ |
Resend tickets and order confirmation emails | ✅ | ❌ | ✅ | ❌ | ❌ |
Export orders | ✅ | ❌ | ✅ (Order manager with export) | ❌ | ❌ |
View revenue data and sales reports | ✅ | ❌ | ✅ (Order manager with sales reports and revenue) | ❌ | ❌ |
View dashboard analytics and recent activity | ✅ | ❌ | ❌ | ❌ | ✅ |
Create and manage memberships | ✅ | ❌ | ❌ | ✅ | ❌ |
Send membership broadcasts | ✅ | ❌ | ❌ | ✅ | ❌ |
View and export membership data | ✅ | ❌ | ❌ | ✅ | ❌ |
Manage team access (invite/remove teammates) | ✅ | ❌ | ❌ | ❌ | ❌ |
Edit custom domain settings | ✅ | ❌ | ❌ | ❌ | ❌ |
Manage API keys and webhooks | ✅ | ❌ | ❌ | ❌ | ❌ |
Manage integrations | ✅ | ❌ | ❌ | ❌ | ❌ |
💡Things to note
You can't set permissions per event. However, you can set up a new box office to keep your events and team members separate.
An account 'Owner' is the person who created the account. They have the same access as an Admin user, but can't be deleted from the account. If you need to update an account ownership, you can switch an admin user to an account owner. To do this please ask the current account owner to contact customer support.