You can invite team members to collaborate and help with your event.
What's more, it's completely free for your team to join your Box Office – so what are you waiting for? Add your team so everyone can make updates, check ticket sales, and manage orders when they need to.
How to invite your team members to Ticket Tailor
Head to your box office Settings.
Head to Team access in the left-hand menu.
Select Invite teammate.
Add the email address of the individual you'd like to invite to your team.
Next, set their Role, which will determine their access level.
When you're done, click the Invite button.
Roles and access levels
Role | Access level |
Admin | Access everything (can not delete account owner). |
Event manager | Create, edit and manage anything related to an event. You can optionally choose whether or not to allow access to customer data (Doorlist, Waitlists, Broadcasts). |
Order manager | View, search and resend orders. You can optionally allow the user to perform some or all of the below actions:
|
Membership manager | Create, edit and manage everything related to a membership. |
Overview | View sales and revenue figures. |
How to join your team's box office
Once you've been invited to join your team's box office, you should have an email with a link to accept the Team Access invite.
Before you join, you'll be asked to confirm that you'd like to become part of the box office.
How to join a Box Office if you don't have a Ticket Tailor account
Click on the Join your team button in the email.
If the button doesn't work, click on the link provided below it instead.
Enter your name and create a new password.
Your email address will be pre-filled.
Click Get started.
Confirm that you'd like to join the box office when you're asked.
You should now be in in your team's box office.
How to join a Box Office if you already have a Ticket Tailor account
Log out of Ticket Tailor before you join the new box office.
Click on the link in the email.
You'll see a message stating 'You already have a Ticket Tailor account with this email address' and will be prompted to login as usual.
Enter your password you usually use for Ticket Tailor.
Confirm that you'd like to join the box office when you're asked.
You should now be in in your new team's box office.
You can switch between all of your box offices from the Box office overview.
💡 Things to note
Once invited, your teammate has 7 days to accept the invitation before it expires.
You can invite up to 25 users within 7 days. After a week has passed, you can invite another 25.
If you need to invite more teammates more quickly, please get in touch with our Support team.
If your teammate sees the message 'A record matching ***@**** was found' this means they already have an account, and need to follow the instructions for joining the Box Office if they already have an account.