✨ Getting started
Quick start guides to setting up events and selling tickets
By Rhio and 3 others4 authors39 articles
How to create an event
In-depth guides to setting up your first event.
- How to link your payment processor to your event to create your checkoutConnect your payment processor to start making ticket sales.
- How do I make my event live?In 'Events', change the status to 'Published'.
- How can I test my new event?Create a free ticket type, and then try buying a ticket!
- How can I add a refund policy to my event?Learn how to add terms and conditions or a refund policy to your checkout by heading to 'Events' > select your event > 'Checkout form' > 'Add a buyer question'.
- Can I have a custom cookie banner on my event page?Yes!
How to create a recurring event with timeslots
Extra steps for setting up your repeating dates, times and pricing or capacity rules.
- How can I set up a recurring event with repeating dates or time slots?To add an event with repeating dates or time slots, head to 'Events' > 'Add new event' and tick the checkbox 'This is a recurring event' to get started.
- How to set one price for multiple events or occurrencesYou can use 'Memberships' or 'Bundles' to sell multiple days, sessions or workshops.
- How to show low ticket availability for an occurrenceDrive urgency and highlight when a specific occurrence in a series is selling out to help with your marketing.
How to create a seated event
Extra setup guides for creating your seating chart
- How to create a seated eventSelling reserved or numbered seats? Build your seating chart first, then follow these steps to set up your seated event.
- Getting started with our seating chart toolLearn how to use the seating chart tool to build a custom seating chart for your next event.
- How to create a simple seating chartA simple seating chart is quick to create, fully customisable, and the right choice for most events with reserved seating.
- How to create a seating chart with sectionsA seating chart with sections is a fully customisable way to sell tickets for events at venues and stadiums.
- How to link your seating chart to an eventCreate your event, use a seating chart, and add your seated ticket types.
How to create a charity event
Extra steps for taking donations and gift aid
- How to accept Gift AidSetting up your event ticketing to accept Gift Aid on donations or admission to charity property.
- How to accept donations for your eventAdd a ticket type, payment method and accept donations in the 'Event settings'.
- How to export an order report for a Gift Aid declarationIt's easy to export the information you need to share with the government about your Gift Aid donors. Head to the 'Orders' tab to get started.
How to set up an online event
Extra steps to set up online events.
- How to set up an online or virtual eventSelect 'This is an online event', and add your event link to get started.
- How to run online events using Zoom and Ticket TailorOur platform makes it easy to automatically share links to your Zoom meeting or webinar.
- How do I send ticket buyers the link to join my online event?Learn more about how to send your customers the registration (e.g. Zoom) link to join your event.
- How can I assign different online streaming links to a recurring event?How to send different hosting links to your online event.
How to set up time-saving and revenue-boosting features to enhance your events
Detailed help to set up extra time-saving features for the first time
- How to make your Ticket Tailor events accessibleHow to make sure the content you add to your events pages is accessible to as many people as possible.
- How to set up a waitlist for your eventTurn on the waitlist in the advanced event settings when you create your event.
- How to edit your checkout formYou can customise your checkout form in your Box office 'Settings', or when creating your event.
- How can I edit my Event confirmation email?Your 'Event confirmation email' sends tickets or online event links to your attendees, as well as anything else they need to know. It's easy to edit from your box office…
- How do I send invoices to my ticket buyers?Adjust your invoice settings from 'Settings' > 'Email templates' > 'Order confirmation'.
- How to send announcements to your ticket buyers using Email broadcastsYou can send or schedule emails to groups of customers with Email broadcasts.
- How can I enable self-serve order management for my ticket buyers?Ticket buyers will see a 'Manage tickets' button on your event page. Customise what they can do in box office 'Settings' → 'Self-serve'.
- How to customise your Ticket Tailor Box officeChoose a theme, and change the colours, layout, fonts and photos to truly reflect your unique brand.
- How can I add my custom domain to my box office?Add a custom domain to your box office for a seamless branded experience.
- How to sell ProductsSell merchandise or non-ticket Products in your store or event to add to your attendee's experience
- How to set up a ticket bundleUse ticket bundles to sell a combination of ticket types at a specific price, e.g. for selling school group tickets.
- How to create discount codesCreate and track discount codes that can be used against any of your events by heading to 'Promote' → 'Discount codes'.
- How can I sell gift vouchers?Use the Promote section to sell gift cards which automatically generate voucher or coupon codes.
- Getting started with MembershipsCreate a members only discount, season pass and more with Memberships
- How can I sell my Products outside of an event?Set up a Store to sell merch, gift vouchers, memberships and whatever you like!
- How to add other users to your account with Team AccessInvite your team from 'Team access' in 'Settings'.
- How to set up payment plans for your ticket buyersCreate a payment plan from box office 'Settings' → 'Payment plans', then assign it to your event.