There are two recommended places to put your refund policy.
In your checkout form
In your self-serve settings
You can also add your refund policy to your event description, and on your event and/or order confirmation emails, so it's very easy for ticket buyers to find.
How to set up your Terms and conditions agreement
To make sure your buyers read and accept your refund policy before buying a ticket, you can add your refund policy as a terms and agreement condition on your checkout form. If you choose to set it up, your ticket buyers will have to confirm they've read your terms (which can include your refund policy) at the point of checkout.
Once you've set up your event, click on Checkout form under the Settings section on the left-hand side menu.
You’ll need to decide if you want your Terms and Conditions to be part of the checkout process for just this one event (Event specific checkout form), or for all events under your Ticket Tailor Box office if you have multiple events (Global checkout form).
Click Add a buyer question, then select Terms and conditions agreement from the What kind of response do you want? drop-down.
Adjust the question or statement your ticket buyers will have to agree to.
Select whether you'd like ticket buyers to confirm with a checkbox or provide a signature.
Use the editor to add your terms and conditions/refund policy.
You can check the box for Expand terms so that the full policy will appear on the checkout form without your ticket buyers needing to click anything.
Use the dropdown Who should be asked this question? to select if you want Everyone, Buyers of tickets or Buyers of other products to review your terms and conditions.
Use the Required checkbox to establish if it should be a mandatory question.
If you leave Required unchecked, ticket buyers can choose whether or not to agree to your terms.
Click Save custom question.
Here's what it will look like for a Ticket buyer:
How to set up your self-serve Order management terms
To make sure your buyers can always refer back to your refund policy, add it to your self-serve settings, so it's clearly visible when they manage their tickets.
Head to your Box office Settings
Select Self-serve from the left-hand menu
Add your refund policy in the box called "Order management terms"
💡 Things to note
You can use the same terms and conditions across all your events by setting them up in the Global checkout form.
Terms and conditions agreements can't be changed by the Ticket buyer once an order is complete, which makes them useful for binding terms.