The simplest way to add a refund policy to your event is to make use of our Terms and conditions agreement feature, which is part of the Checkout form. If you choose to set it up, your ticket buyers will have to confirm they've read your terms (which can include your refund policy) at the point of checkout.
How to set up your Terms and conditions agreement
Once you've set up your event, click on Checkout form under the Settings section on the left-hand side menu.
You’ll need to decide if you want your Terms and Conditions to be part of the checkout process for just this one event (Event specific checkout form), or for all events under your Ticket Tailor Box office if you have multiple events (Global checkout form).
Click Add a buyer question, then select Terms and conditions agreement from the What kind of response do you want? drop-down.
Adjust the question or statement your ticket buyers will have to agree to.
Select whether you'd like ticket buyers to confirm with a checkbox or provide a signature.
Use the editor to add your terms and conditions/refund policy.
You can check the box for Expand terms so that the full policy will appear on the checkout form without your ticket buyers needing to click anything.
Use the dropdown Who should be asked this question? to select if you want Everyone, Buyers of tickets or Buyers of other products to review your terms and conditions.
Use the Required checkbox to establish if it should be a mandatory question.
If you leave Required unchecked, ticket buyers can choose whether or not to agree to your terms.
Click Save custom question.
Here's what it will look like for a Ticket buyer:
💡 Things to note
You can use the same terms and conditions across all your events by setting them up in the Global checkout form.
Terms and conditions agreements can't be changed by the Ticket buyer once an order is complete, which makes them useful for binding terms.