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Box Office settings FAQs

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How do I change my box office link?From your box office 'Settings' → 'Basic settings' → 'Edit box office link'.
How can I unsubscribe?Learn how to unsubscribe as a ticket buyer or event organiser.
How can I remove the Ticket Tailor logo from my box office?Go to 'Billing' > 'Add-ons' > 'White label'.
How do I change my contact details?You can do this in your 'Account settings'.
What will my tickets look like?See what your default ticket design will look like.
How do I change my password?Edit your password in 'Account settings' > 'Security and password'.
How do I edit my tickets and order confirmation emails?Go to 'Box office settings' > 'Email templates' to edit the ticket email your buyer gets.
What is Tazotix?Tazotix is an old version of the Ticket Tailor Check-in app
Why can't I verify my email?Check your spam and junk filters.
Box office verification FAQ’sTo protect your account someone in your team needs to verify your box office with their ID and a selfie.
How do I turn off email notifications for ticket orders?Open 'Box office settings' > 'Basic settings'.
How to set up two-factor authentication (2FA)Once you have your authenticator app installed, go to 'Account settings' > 'Two-factor authentication'.
How can I add a logo to my box office?Add a logo to your box office for extra branding by heading to 'Box office settings' > 'Basic settings' > 'Default box office logo'.
Why is my inactive box office getting deleted?We delete inactive box offices for privacy reasons.
How can I delete my box office?Box office data can't be restored once it's been deleted.
Can I ban purchases from a specific email address?Yes!
How can I keep my account secure?Add 2FA and invite your team for free.
What different team access permissions can I give to my team?Head to 'Settings' > 'Team access' to invite your team to manage your Ticket Tailor events and tickets for free.
Why can I see 'Get the most out of Ticket Tailor'?Explore these recommended features to take your event to the next level
What is a Box office?Your online ticket shop, where all of your events live.
What emails will I get as an organiser?How to manage your notifications about new ticket emails, and emails from your buyers
How to show your events in a calendar view within your widget or box office pageLearn how to display your events in a familiar monthly grid layout for your ticket buyers.
How to show the lowest available ticket prices on your calendar
Why am I taken to the box office overview screen after logging in?Select 'Manage box office' to view your events, tickets and orders.