Two-factor authentication is an improved security measure that requires two forms of identification to access your account. Enabling 2FA helps to keep your account extra secure.
Activating two-factor authentication
Before you activate 2FA, you'll need an authenticator app installed on your smartphone. This could be Google Authenticator or Authy, both of which are available for iOS and Android.
In Ticket Tailor, click the account icon at the top right.
Go to ‘Account settings’, and open the 'Security and password' tab.
Under the heading 'Two-factor authentication', click the button labelled ‘Activate 2FA’.
From your authenticator app on your phone, follow the steps to add a new login. Scan the QR code when prompted.
Enter your backup phone number in international format with country code.
We will use this to verify your identity if you lose access to your 2FA device.
Your authenticator app will generate a code. Enter that code in the field, and click 'Activate 2FA'.
💡 Things to note
If you lose access to your 2FA app, you'll need to contact a teammate with admin access to your box office, to ask them to invite you to the account using an alternative email address.
If you have no admin teammates, please our customer support team, who will need to verify your identity to help you.