Self-serve order management
Guides to help you let ticket buyers manage their own orders.
By Rhio1 author2 articles
- Why can't my ticket buyer issue their own refund via self-serve?Sometimes refunds can't be issued in self-serve, so you need to issue it manually, via Stripe, PayPal or Square or in cash.
- Why can my ticket buyer see 'payment pending, contact event organiser' in self-serve?If payment hasn't been confirmed on your 'Orders', your customer might see payment pending in self-serve.