Offering complete flexibility to your customers to help them pay for tickets can really boost your ticket sales. Alongside using Stripe, Square or PayPal, you can set your own custom payment instructions in Ticket Tailor. For example, if I'm using a business bank account payments and want to direct payments there, I can give my customers this option at checkout using Offline payments.
How to set up an alternative payment method
Open 'Box office settings' and click on 'Payment systems' from the left hand menu.
In the 'Offline payments' section click 'Create new offline payment profile'.
Fill in the details you want your customers to know about this payment method.
For example, if you're using a direct payment link, you could write something like. "You'll be redirected to complete your payment via this link after clicking 'Select payment link'. If you're not redirected, please copy and paste this link into your URL: www.yourpaymentlink.com".
How to send your customers to your payment link after they've booked their tickets
If you have multiple payment methods, you might want to skip this step — but if you're using a payment link, you can redirect your customers to this link after they complete their booking to encourage them to pay you immediately.
When adding or editing an event, click the 'Advanced settings' link at the bottom of the form.
Check the box that says 'Redirect order confirmation page'.
Add your payment link to the text box labelled 'Redirect to URL will appear'.
Click 'Save'.
💡 Things to note
When this setting is enabled, all customers will be redirected to this link — so we recommend using the 'Redirect order confirmation page' option if you're only using an Offline payment method.
You still need to connect a bank card to your Ticket Tailor Box office if you're using an offline payment method. This is so that card details are on file to cover any Ticket Tailor fees.