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Ticket buyer payment FAQs

2 authors12 articles
Why are ticket buyers seeing an error message on checkout?'This order cannot be processed because the total is below the minimum payment amount' and 'Account cannot currently make live charges' are both error messages related to your Stripe setup.
How to use an alternative payment method with Ticket TailorEnable offline payments with a payment link redirect to use an alternative to Stripe PayPal or Square.
Why is my widget redirecting?Usually, because your browser is blocking our cookies.
How can I reconcile my payments with my ticket sales?Tips to help you match your payout with your tickets.
How can my attendees make a donation?Head to 'Events' > 'Edit event and tickets' > 'Event settings'.
How to set up Apple Pay and Google Pay for ticket salesIf you use Stripe or Square, you can accept Apple Pay and Google Pay in your Box office.
Can ticket buyers pay with Klarna?Yes!
What currencies can I accept?A list of all the supported currencies for selling tickets.
How can my customers pay for tickets via invoice?Use offline payments to share invoice details with your customers.
How to make sure ticket buyers don't pay booking fees?Want to absorb all of your fees so your buyer only pays for their ticket? Simple! You're in total control.
How do I get my 1099 form?Download your 1099-K from your Stripe, Square or PayPal account.
Why you might see cancelled transactions in StripeIf you've spotted a cancelled transaction in your Stripe dashboard, here's why it happens and what it means for you.