Sometimes you might want to send an invoice to your customers so that they can pay you via a bank transfer, or for a group booking.
An example invoice may look like this:
How to send a customer an invoice to pay for tickets
First you need to set up 'Offline payments' under 'Settings' > 'Payment systems'.
Add the details for the customer to pay you into your payment instructions.
Next, head to 'Box office settings' > 'Email templates', open the 'Standard' tab and click the 'Edit' button for the 'Order confirmation email'.
Make sure you've selected the 'Attach invoice' checkbox to send an invoice with their order.
If you need your buyer's details on the order, you can add placeholder content to the invoice, or ask them a more specific buyer-only question at checkout. You can then choose to add these details to their final invoice.
That's it! Ticket buyers will now be sent an invoice with their tickets.
💡 Things to note:
Invoice payments are not automatically tracked. You'll have to check you've been paid manually.
Tickets will be sent to your customer immediately, regardless of whether they have settled the invoice. We'd advise checking for payments before the event, and cancelling any outstanding orders.