Once you've received payment for a pending order, you can manually mark the payment as complete so that your Ticket Tailor Orders page is the source of truth for your ticket sales.
How to mark a payment as complete
From your Ticket Tailor dashboard, head to Orders.
Filter the page by selecting Pending orders from the Order status dropdown.
Click on the order ID to open the full order information.
Click the button that says Confirm payment received.
Optional: Add a transaction ID to identify the payment source.
Your order will now show as paid in your Orders dashboard, your reports and on the check-in app.