To promote your events, you may have sold vouchers online, in places like Groupon. Or, you may want to send individual voucher codes to sponsors or prize winners. Whatever your marketing strategy, vouchers are really easy to set up.
💡 Looking for how to sell gift vouchers that generate automatic codes?
What are Voucher codes?
Voucher codes are useful for facilitating gift cards, or vouchers sold through other services such as Groupon. Each code discounts a specified amount of money from an order and can only be 'spent' once.
How to add custom voucher codes that you've sold in other places, like on Groupon
Head to Promote and click on Voucher codes in the left-hand menu.
The tab called Promo voucher codes should be selected by default. If not, select this tab.
Next, click the Create batch button:
Name the voucher with the name that the buyer will see on redemption, and set the value of the voucher.
Enter your custom voucher codes, for example from Groupon, in the Custom voucher codes textbox.
You can enter from 1 up to 5000 unique voucher codes.
Each voucher code can only be redeemed once, and you must paste one voucher code per line.
Choose if you want your vouchers to be partially redeemable by ticking the checkbox, or leaving it blank.
For example, if a voucher is worth $50, and is used against an order worth $30, the voucher will have a remaining value of $20. If checked, the voucher can be used against other orders in the future. If you leave this unchecked then voucher codes will only be redeemable once and the customer will lose any remaining value. You can not edit this setting later.
Set an expiration date for your voucher. The voucher cannot be redeemed after this date.
Using the checkboxes, select which events you want your vouchers to apply to, or whether your voucher can be used for any event or store order.
💡 If you have chosen specific events, then add new events after you've created your gift voucher you will need to edit your voucher to add your new events.
💡 Things to note:
When a voucher code is redeemed, the ticket is still regarded as "sold", and will incur 1 credit/PAYG fee per ticket or product as per our usual fees.
Voucher codes must be unique, otherwise you'll see the following error message during setup: "The voucher code "XXX" already exists in the collection. Voucher codes must be unique".
You cannot use voucher codes to create a single generic code that is used across multiple orders/different ticket buyers. For this, we recommend using discount codes instead.
Redemption tips for gift vouchers and voucher codes
When you have created at least one voucher code, a box saying Use promo, credit or voucher code will automatically appear on the checkout form for all of your applicable events.
Multiple voucher codes can be used in the same order.
Once a voucher code has been used, it will be crossed out of the batch on the voucher page.
You can see which ticket buyer has used a voucher, as it will show against their order, on the Orders page.
You can include voucher code information in your line item report when you export your order information.
Troubleshooting customer voucher questions
If your customer's voucher codes are not working, please check the following:
Voucher codes are case-sensitive. Please check that your buyer is using the correct code.
Check that your voucher code can be used for the event they are trying to book.
Go to Events
Select your event, then Edit event and tickets then scroll down to the Advanced settings area.
You will see a list of voucher code types. Make sure the checkbox is selected for your voucher code to work.