Pay for what you use
We charge you based on 'usage'. For example, if you sell one £10 ticket, you would be charged one 'usage' fee.
You can pay for usage in one of two ways:
Pay as you sell: you will be charged every time usage is registered on your box office.
Pre pay: purchase usage credits in advance and unlock significant savings.
The price you pay for usage can be found by going to 'Box office settings' > 'Billing'.
More top tips:
💡 Sell your tickets for free by passing on your fees.
🔎 Check your credit balance, and purchase Pre Pay credits from your billing page.
💚 Claim a great discount on all fees if you're a charity or non-profit. Apply via your billing page if this is you!
Chargeable usage
This is how much usage will be charged for different features.
Feature | Chargeable usage | More info |
1 x Free ticket issued | 0 | Free tickets are free within fair usage* |
1 x Donation taken | 0 | It's free to accept donations |
1 x Paid ticket sold | 1 | If you sell 2 x tickets which cost £10 each, you will be charged 2 usage |
1 x Seated ticket reservation | 1 |
|
1 x Ticket issued via API (including free tickets) | 1 | All tickets issued via API will be charged 1 usage, regardless of the ticket value. |
1 x Product sale | 1 | If you have an order where you sell: |
1 x Imported tickets (including imported free tickets) | 1 | You will be charged 1 usage for 1 imported ticket, regardless of the value of the imported ticket.
If you import 1 free ticket, you will be charged 1 usage. |
1 x paid bundle | 1+ | If your bundle is paid, you will be charged 1 usage for each ticket in your bundle.
If your bundle is free you will not be charged for any of the tickets in the bundle (even if the tickets have a value when bought separately). |
1 x low-priced ticket (discretionary discounted pricing - please apply) | 0.5 | For tickets under £5/$5 you are eligible for our low pricing discount. We offer a 1/2 usage discount when your tickets or products are under £5/$5 (including booking fees/taxes). |
*Free tickets above fair usage | Please speak to customer support. | If you are running a very large free event, we may ask for a small payment per free ticket issued over your fair usage allowance. |
Other paid features
White label
We allow you to remove the Ticket Tailor logo from your checkout experience, and to connect your custom domain. If you would like to White label your box office, this is billed separately to your usage.
White label is charged at the following rates:
GBP: £39 per month
USD: $49 per month
AUD: $69 per month
EUR: €45 per month
CAD: $69 per month
VAT is charged where applicable.
Custom domains
Custom domains are included in White label. If you want to use a custom domain without the White label experience it will cost:
GBP: £7 per month
USD: $8 per month
AUD: $12 per month
EUR: €8 per month
CAD: $10 per month
Paid integrations
You will be charged a monthly fee to connect to:
HubSpot
ActiveCampaign
Constant Contact
The price will be visible on your Connect Apps page, and once active, on your billing page.
A note on payment methods
Online payment accounts (Stripe and PayPal)
Online payment accounts will charge their own fees.
Offline payment methods
You may or may not be charged anything on top of our fees, depending on the offline payment method you've set up. It's best to check directly with your Offline account.
Operator payment
You will be charged usage for any action outlined above when using Operator payment methods.
How orders can affect fees
Promo codes and vouchers
If a discount code is spent which reduces the ticket price to 0, you will not be charged usage.
If a voucher code is used as part of an order, you will be charged usage for all tickets and products in the order, even if the order value has been reduced to 0.
💡 Tip: Learn how to issue complimentary tickets with no charges.
Refunds and transfers
If you refund or cancel a ticket, you won't be refunded any ticket credits/PAYG fees to your account, as our service has still been used.
If you transfer an order, you will not be charged an additional usage fee.
If you refund an order to a voucher, and the voucher is used to make a new booking, you will not be charged additional usage, as long as the booking does not include any extra tickets or products.
Memberships
Creating and issuing memberships is free
Tickets bought using membership discount will incur usual fees
Selling a membership type as a product will incur the usual fees for product sales