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Ticket Tailor fees
How will I be charged for using Ticket Tailor?
How will I be charged for using Ticket Tailor?

You only pay for what you use, and if your tickets are free, so are we!

Rhio avatar
Written by Rhio
Updated over a week ago

Our pricing is simple, with no contracts. You only pay for what you use; if your tickets are free, so are we!


Chargeable usage

We charge you based on 'usage'. For example, if you sell one Β£10 ticket, you would be charged one 'usage' fee.

You can pay for usage in one of two ways:

  • Pay as you go: you will be charged every time usage is registered on your box office.

  • Pre pay: purchase usage credits in advance and unlock significant savings.

The price you pay for usage can be found by going to 'Box office settings' > 'Billing'.

More top tips:


Chargeable useage

This is how much usage will be charged for different features.

Feature

Chargeable usage

More info

1 x Free ticket issued

0

Free tickets are free

1 x Donation taken

0

It's free to accept donations

1 x Paid ticket sold

1

If you sell 2 x tickets which cost Β£10 each, you will be charged 2 usage

1 x Seated ticket reservation

1

  • If you sell 1 x seated ticket which costs Β£10 you will be charged a total of 2 usage. (One usage for the reservation, and one for the ticket sale).

  • If you issue 1 x seated ticket which is free, you will be charged 1 usage for the reservation.

1 x Ticket issued via API

1

All tickets issued via API will be charged 1 usage, regardless of the ticket value.

1 x Product sale

1

If you have an order where you sell:
1 x Β£10 ticket
1 x T-shirt
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You will be charged a total of 2 usage fees.

1 x Imported tickets (including imported free tickets)

1

You will be charged 1 usage for 1 imported ticket, regardless of the value of the imported ticket.

If you import 1 free ticket, you will be charged 1 usage.

White label

We allow you to remove the Ticket Tailor logo from your checkout experience, and to connect your custom domain. If you would like to White label your box office, this is billed separately to your usage.
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White label is charged at the following rates:

  • GBP: Β£39 per month

  • USD: $49 per month

  • AUD: $69 per month

  • EUR: €45 per month

  • CAD: $69 per month

VAT is charged where applicable.

Custom domains

Custom domains are included in White label. If you want to use a custom domain without the White label experience it will cost:

  • GBP: Β£7 per month

  • USD: $8 per month

  • AUD: $12 per month

  • EUR: €8 per month

  • CAD: $10 per month

Promo codes and vouchers

  • If a discount code is spent which reduces the ticket price to 0, you will not be charged usage.

  • If a voucher code is used as part of an order, you will be charged usage for all tickets and products in the order, even if the order value has been reduced to 0.

πŸ’‘ Tip: Learn how to issue complimentary tickets with no charges.


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Refunds and transfers

  • If you refund or cancel a ticket, you won't be refunded any ticket credits/PAYG fees to your account, as our service has still been used.

  • If you transfer an order, you will not be charged an additional usage fee.

  • If you refund an order to a voucher, and the voucher is used to make a new booking, you will not be charged additional usage, as long as the booking does not include any extra tickets or products.

Payment methods

Online payment accounts (Stripe and PayPal)

Online payment accounts will charge their own fees.

Offline payment methods

You may or may not be charged anything on top of our fees, depending on the offline payment method you've set up. It's best to check directly with your Offline account.
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Operator payment

You will be charged usage for any action outlined above when using Operator payment methods.

Memberships

  • Creating and issuing memberships is free

  • Tickets bought using membership discount will incur usual fees

  • Selling a membership type as a product will incur the usual fees for product sales

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