Our pricing is simple, with no contracts. You only pay for what you use; if your tickets are free, so are we!
Credits
We use 'credits' to track your chargeable usage. For example, if you sell one £10 ticket, you would be charged one credit.
You can pay for credits in one of two ways:
Pay as you go: you will be charged every time a credit is used on your box office
Pre pay: purchase credits in advance and unlock significant savings.
The price you pay per credit can be found on your billing page.
More top tips:
💡 Sell your tickets for free by passing on your fees.
🔎 Check your credit balance, and purchase Pre Pay credits from your billing page.
💚 Claim a 20% discount on all fees if you're a charity or non-profit. Get in touch with customer support to apply this to your account.
Chargeable use
This is how many credits will be charged for different features.
Feature | Credits charged | More info |
1 x Free ticket issued | 0 | Free tickets are free |
1 x Donation taken | 0 | It's free to accept donations |
1 x Paid ticket sold | 1 | If you sell 2 x tickets which cost £10 each, you will be charged 2 credits |
1 x Seated ticket reservation | 1 |
|
1 x Ticket issued via API | 1 | All tickets issued via API will be charged 1 credit, regardless of the ticket value. |
1 x Product sale | 1 | If you have an order where you sell: |
5 x Imported tickets | 1 | You will be charged 1 credit for up to 5 imported tickets, regardless of the value of the imported ticket.
If you import 5 free tickets, you will be charged 1 credit. |
White label
We allow you to remove the Ticket Tailor logo from your checkout experience. If you would like to White label your box office, this is billed separately to your credit usage.
White label is charged at the following rates:
GBP: £39 per month
USD: $49 per month
AUD: $69 per month
EUR: €45 per month
CAD: $69 per month
VAT is charged where applicable.
Custom domains
Custom domains are included in White label. If you want to use a custom domain without the White label experience it will cost:
GBP: £7 per month
USD: $8 per month
AUD: $12 per month
EUR: €8 per month
CAD: $10 per month
Promo codes and vouchers
If a promo code is spent which reduces the ticket price to 0, you will not be charged a credit.
If a voucher code is used as part of an order, you will be charged a credit for all tickets and products in the order, even if the order value has been reduced to 0.
💡 Tip: Learn how to issue complimentary tickets with no charges.
Refunds and transfers
If you refund or cancel a ticket, you won't be refunded any ticket credits to your account, as our service has still been used.
If you transfer an order, you will not be charged an additional credit.
If you refund an order to a voucher, and the voucher is used to make a new booking, you will not be charged an additional credit, as long as the booking does not include any extra tickets or products.
Payment methods
Online payment accounts (Stripe and PayPal)
Online payment accounts will charge their own fees.
Offline payment methods
You may or may not be charged anything on top of our fees, depending on the offline payment method you've set up. It's best to check directly with your Offline account.
Operator payment
You will be charged a credit for any action outlined above when using Operator payment methods.
Memberships
Creating and issuing memberships is free
Tickets bought using membership discount will incur usual fees
Selling a membership type as a product will incur the usual fees for product sales