With Ticket Tailor, you can choose whether to pass on or absorb your fees.
Some ticketing platforms pass on their service fees as a booking fee to customers buying tickets, so that it appears event ticketing is free for event organisers to use. This means that your ticket buyers pay more than the ticket price you set.
Ticket Tailor is totally transparent about our fees, giving you complete control over how much your ticket buyers pay.
💡 Free tickets are free for most events. For more information about how we charge for paid or seated tickets, or large free events, please visit our pricing page.
What fees can you add to your tickets?
You can add three types of fees — or a combination — to your ticket prices. These include a booking fee, transaction fee, or sales tax.
Booking fees are a fixed fee charged per ticket sold.
Transaction fees are a fixed or percentage fee, or a combination of both, charged once per transaction, regardless of how many tickets are purchased in that transaction.
Sales tax is a percentage fee charged once per transaction, regardless of how many tickets are purchased in that transaction.
Fees can be set up as default settings, via 'Box office settings' > 'Checkout fees and tax'. (These can be overridden for each event under 'Advanced settings' on the edit event form).
Booking fees
Booking fees are set as a fixed fee per ticket. They must be added to each ticket type that you want to have a booking fee.
How to add a booking fee
Open your 'Edit event and tickets' page.
Under 'Create ticket types' click 'Add a new ticket type'.
Select the checkbox labelled 'Add booking fee'.
Enter the fee you would like to charge per ticket.
Transaction fees
Transaction fees are set as a fixed or percentage fee (or a combination of both), and are charged once per transaction — regardless of how many tickets are purchased.
Your default transaction fee settings will apply to all of the events in your box office unless they have a custom transaction fee set.
How to add a default transaction fee
Open your 'Box office settings' page and then click on 'Checkout fees and tax' in the left-hand menu.
Enter the fee amount that you would like to charge per transaction into the 'Transaction fee' boxes. Leave the value as 0 if you don't want to charge either a 'Percentage', 'Flat fee' or both.
How to set an event-specific transaction fee
Open the event you want to set a transaction fee for.
Click 'Edit event and tickets'.
Scroll to the bottom of the page to 'Event settings', and expand the 'Advanced settings'.
Select the 'Set custom transaction fee for this event' checkbox and enter your amount.
Sales tax
A sales tax is a percentage fee charged once per transaction, regardless of how many tickets are purchased.
Your default sales tax settings will apply to all of the events in your box office unless they have a custom transaction fee set.
To add a default sales tax:
Navigate to your Ticket Tailor dashboard, and then 'Box office settings'.
Select 'Checkout fees and tax' from the left-hand menu.
Add the percentage fee you'd like to apply to all sales.
You can also choose to add a label to the fee (which will be shown on invoices if you choose to send them to your ticket buyers).
To set an event-specific sales tax:
Open the event you want to set a sales tax for.
Click 'Edit event and tickets'.
Scroll to the bottom of the page to 'Event settings', and expand the 'Advanced settings'.
Select the 'Set custom sales tax for this event' checkbox and enter your amount.
An example calculation using Stripe
Let's imagine I'm using Stripe as my payment processor, and I've bought 100 Pre pay ticket credits for my upcoming event.
In my Stripe account, I can see that they charge me 2.9% + $0.30 per transaction.
My Pre pay credits mean I pay Ticket Tailor $0.75 per ticket sold.
To pass on these costs to my ticket buyers, I'll add 3 fees:
My ticket price is $10.00. I'll add additional fees of:
Booking fee - $0.75 (to cover the Ticket Tailor fees). This is charged per ticket.
Transaction fee - Percentage - 2.9% (to cover the Stripe percentage). This is charged per order.
Transaction fee - Flat fee - $0.30 (to cover the Stripe flat fee). This is charged per order.
If my ticket buyer buys 2 tickets, they will pay a total of $22.42, covering all of my fees.
Order items | Total | Running total |
Tickets - $10.00 | 2 x $10.00 = $20.00 | $20.00 |
Booking fee - $0.75 | 2 x $0.75 = $1.50 | $21.50 |
Transaction fee @ 2.9% | $21.50 x 2.9% = $0.62 | $22.12 |
Transaction fee @ $0.30 | = $0.30 | $22.42 |
Buyer total: |
| $22.42 |