🤳🏻 Check in and event day
Guides to checking in your attendees.
By Rhio and 1 other2 authors25 articles
Using the free check-in app
How to set up and scan in tickets on the free check-in app
- How to download and invite your team to the Check-in appGetting started with the Ticket Tailor Check-in app
- How to log in to the Check-in appSend a magic link to your email, or use your username and password from 'Box office settings' > 'Check-in app users'.
- Preparing your check-in app before your eventA guide to preparing your check-in devices.
- How to add your check-in team to a new eventGo to 'Box office settings' > 'Check-in app users' to edit your team members' events.
- How to check in your attendees with the Check-in app at your eventA comprehensive guide to checking in your ticket buyers with the Ticket Tailor Check-in app.
- How to redeem Products using the check-in appHow to scan Products bought with event tickets using the check-in app.
- What scanner should I use with the Ticket Tailor Check-in app?A round up of some external scanners, tested by the Ticket Tailor team.
- How to select occurrences in the Check-in appWhen checking in attendees to your recurring event, you can add multiple occurrences to your Check-in app to save time on the door.
- How to filter and search your Check-in app doorlistMake it quicker and easier to find guests when checking them in.
- Can I check in a group all at once?Yes - adjust your Check-in app settings to check in all items in an order at once.
- How to stop certain ticket types being scanned on your appUse doorlist filters to restrict which tickets or products your check-in device can scan.
- When does my Check-in app sync?Understand when data will update between your Check-in app devices
- How to check-in seated ticketsThe Check-in app will list ticket buyers' seat assignments, so you can point them in the right direction.
- How to enable Membership search and redemption in the check-in appGive permission for your check-in app users to search and redeem memberships.
- How to use an external scanner with the Ticket Tailor Check-in appThe Ticket Tailor check-in app is compatible with many barcode scanners. Use your device's manual alongside this help article to get set up.
- Can I rent a check-in device for my event?Ticket Tailor have partnered with One World Rental to help provide a hardware rental service for your event check in.
- Tips to connect the Tera Scanner (Model hw0002) to the Check-in appThe Tera Scanner hw0002 is what we recommend!
- Tips to connect the Zebra Scanner (model tc200j) to the check-in appLearn how to configure your Zebra Scanner.
- Tips to connect the Linea Pro 5 Bluetooth scanner to the check-in appLearn how to configure your Linea Pro 5 Bluetooth scanner.
- How to sell tickets in person using the Check-in appTake in-person orders with Stripe Tap to Pay.
- Quick troubleshooting tips for in-person orders
- How to find the NFC spot on your phone to take Tap-to-Pay paymentsFind the NFC spot on your phone to accept tap-to-pay payments for in-person orders with no extra hardware.
Check-ins without using the app
How to use a doorlist and find your check-in data in your account
- How to see your check-in dataView, download and export your check-in data.
- How to print out your doorlistFrom your event summary page, click 'Issued tickets' > 'Export doorlist'.
- How to check in attendees without using the Ticket Tailor Check-in AppCheck in tickets from the issued tickets or orders list, or print a doorlist.