When you create a new check-in app user, you can now give them the ability to search for and redeem memberships. This is separate from checking in 'Members only' tickets, which all check-in app users can already do.
How to set up membership access for a new check-in app user
When you're creating a new check-in app user, you'll see a new option in the app settings section. To get started, head to 'Box office settings' > 'Check-in app users' > 'Add user'.
Create your check-in app user as normal.
In the 'Access' section, look for the 'Search and redeem memberships' checkbox.
Tick this box if you want this user to be able to search for or redeem memberships within the Check-in app.
Complete the rest of the user setup and click 'Save'.
💡 This is useful if you have team members who specifically manage memberships at your events, or if you want to give certain staff broader access to membership management.
💡 Things to note
If a user without the 'Search and redeem memberships' permission tries to scan a membership QR code at the event, they will see a message that says 'Membership not found'.