Your Check-in app login is separate from your main Ticket Tailor account login.
You can send a login link or find your unique username and password to log in to the Check-in app on the Ticket Tailor website.
To find your Check-in app password:
Log in to your account at www.tickettailor.com.
Click on the relevant username.
Click 'Send login link' — this will send an email with a single-use link to log in to the app.
Open the email on the check-in device and click to log in to the app.
Alternatively, you can select 'Click here to show' to view your password and enter your email and password manually.
💡 Things to note
The app password is a unique, auto-generated password, and not the password you use to log into your Ticket Tailor account.
The magic login link expires after the first use or after 24 hours, whichever comes first. After this, it has to be resent via your Ticket Tailor Box office.
If you don't have any events assigned and visible to you in the check-in app, you won't be able to log in.
Each check-in app login is linked to one specific box office, so you'll need separate login credentials for each box office where you want to check in events.