Once your recurring event has been published, you may need to make some changes to your schedule.
💡 If you're trying to change the price or number of tickets in your existing occurrence(s), please see how to edit your occurrences.
How to manage your event occurrences
Navigate to your event from the Events page in your Ticket Tailor dashboard.
There, you'll see an Occurrences button in the left-hand side menu. Click this tab to navigate to the page where you can manage your event dates and times.
Adding occurrences
If you're extending your event, you can easily add additional single or repeating occurrences using the buttons you used when you set up your event.
Changing the time of a specific occurrence
If you need to reschedule the date or time of one specific occurrence in an event series, first locate the event in the list.
Click the three-dot 'more actions' button, and click Edit.
When you've made the changes to your event, click Save.
If you want to inform your ticket buyer of the event change, you can send them a broadcast.
Hiding your occurrence
To hide one event in your series, for example, due to a corporate booking, or because that date and time can no longer go ahead, click the three-dot 'more actions' button next to your occurrence.
Select Set hidden, and then Confirm.
Your occurrence will still show in your dashboard list, but with the Hidden icon next to it, and your ticket buyers will no longer be able to see it on your box office. Tickets buyers will still be able to access the hidden event through a direct link.
Setting your occurrence as unavailable
If you've previously been selling an occurrence, but it's no longer available, you can make this known to your ticket buyers by setting the occurrence as unavailable.
To do this, click the 'more actions' button next to your occurrence, and select Set unavailable.
If you want to add a custom message to your occurrence, for example: 'Sold out', you can do so by typing your message in the text box when prompted.
Select Confirm.
Your occurrence will still show in your dashboard list, but with the Unavailable icon next to it.
Your ticket buyers will no longer be able to book tickets for this occurrence. They will see the occurrence listed as unavailable (or whatever you've set your custom message as).
Labelling your occurrence
You can label your occurrence to add a note, for example to advertise a BSL interpreted performance.
Head to Events.
Click on the recurring event you want to update.
Select Occurrences from the left-hand menu.
Select the occurrence/s you want to edit from the list.
In the Actions dropdown, select Set available.
Add the message you want to show to your customers at checkout, for example 'BSL interpreted', or anything else!
Click Confirm.
💡 Things to note
To reverse any of these steps, select the three-dot 'more actions' button again, and reverse the changes.
You can also set occurrences as visible, hidden, available, unavailable, or delete occurrences in bulk by selecting the checkboxes next to the occurrence, and then using the dropdown that appears at the top of your occurrences list.