How to edit your occurrences

Use an Override to edit the price or number of available ticket types in a single occurrence or to create new types of occurrences.

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Written by Rhio
Updated over a week ago

💡 This article includes instructions about how to edit occurrences for an existing event. If you haven’t yet, check out how to create a recurring event.

You can update the price and/or quantity of specific occurrences using an ‘Override’. Overrides can be assigned to as many occurrences as you like, including new occurrences you create and will alter the default price, quantities or statuses that you set on the ‘Edit event and tickets' page.

To edit the price and/or capacity of your existing occurrence(s) you need to:

🕦 Watch a 3 min tutorial:

How to create an Override

  • Open your ‘Event summary’ for your recurring event and then click ‘Occurrences’ in the left-hand menu.

    A screenshot from the Ticket Tailor app of the occurrences tab.

  • Click on ‘Overrides’ to open the tab where you can configure your ticket override rules.

A screenshot from the Ticket Tailor app of the overrides tab.
  • Click the ‘Add override’ button.

  • Choose a name for your override. It is helpful to give a descriptive name, e.g. ’Summer half-term pricing’.

  • You should see your existing ticket types, and/or ticket groups

  • To change the price of a ticket, type your new price in the box in the ‘Price’ column.

  • To change the number of tickets available, type your new desired quantity in the box in the ‘Qty’ column per ticket type, or adjust the quantity for the entire group. For any ticket types and groups, you don’t want to change, leave the boxes blank.

A screenshot from the Ticket Tailor app of the override editor.
  • You can also change the status of a ticket type using the dropdowns. If you don’t want to change the status select ‘Do not override’.

    A screenshot from the Ticket Tailor app of the ticket status dropdown in the override editor.
  • Click save.

💡You can edit your override at any time by clicking the three dots next to the occurrence, and clicking ‘Edit’.

How to assign your Override to your occurrence

  • Once you have created your ‘Override’, or new quantity and pricing rules, you need to choose which occurrences of your event will follow the rules in your override.

  • From your ‘Occurrences’ page, click on the ‘Occurrences’ tab, (where you can manage your event dates and times).

A screenshot from the Ticket Tailor app of the occurrences tab.

Assign your Override to multiple occurrences

  • Select the occurrences you want to follow your new pricing rules using the checkboxes.

  • From the menu that appears at the top of the occurrences list, select 'Actions' and then 'Set override' from the dropdown list.

    Screenshot showing the selection menu, with 3 occurrences selected out of 400.
  • Use the dropdown to select your override, and click 'Save'.

Assign your Override to an individual occurrence

  • Click the three-dot menu next to the occurrence you want to override and select ‘Edit’.

    A screenshot from the Ticket Tailor app of the edit occurrences menu.
  • Using the dropdown, select the name of the override you wish to apply to that occurrence and click save.

Your existing occurrence will now follow the pricing and quantity rules set up in your override, and not the price and quantity set up for the event series.

A screenshot from the Ticket Tailor app of the occurrences editor with an arrow pointing to the override dropdown.

Assign your override to new occurrences.

  • After you have created an override, you will be able to create new occurrences and repeat occurrences that use your override.

    • 💡This is useful when applying overrides to a large number of occurrences e.g. half term dates.

  • Select the button to 'Add repeating occurrences', or to 'Add single occurrence'. You should see a dropdown at the bottom of the form to apply an override after adding your dates and times.

    A screenshot of the add repeating occurrence modal from the Ticket Tailor dashboard, with the override dropdown expanded.
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