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How to edit your occurrences

Use an 'Override' to edit the price or number of available ticket types in a single occurrence or to create new types of occurrences.

Written by Rhio

You can update the price and/or quantity of specific occurrences using an 'Override'. Overrides can be assigned to as many occurrences as you like, including new occurrences you create and will alter the default price, quantities or statuses that you set on the 'Edit event and tickets' page.

💡 This article includes instructions about how to edit occurrences for an existing event. If you haven’t yet, check out how to create a recurring event.


How to create an override

  • Head to Events and select the recurring event you'd like to create an override for.

  • Select Occurrences from the left-hand menu.

  • Click on Overrides to open the tab where you can configure your ticket override rules.

Screenshot showing 'Overrides' selected at the top of the 'Occurrences' page for a recurring event in Ticket Tailor. There's an arrow pointing to it, for clarity.
  • Click the Add override button.

  • Choose a name for your override. It is helpful to give a descriptive name, e.g. "Summer half-term pricing".

  • You should see your existing ticket types, and/or ticket groups.

  • To change the price of a ticket, type your new price in the box in the Price column.

A screenshot showing the 'Add new override' modal, with arrows pointing to where the price has been edited on two different ticket types for a 'Summer pricing' override.
  • To change the number of tickets available, type your new desired quantity in the box in the Quantity column per ticket type, or adjust the quantity for the entire group.

  • For any ticket types and groups you don’t want to change, leave the boxes blank.

  • You can also change the status of a ticket type using the Status dropdown. If you don’t want to change the status, select No override (On sale).

Screenshot showing the 'Status' dropdown options, with 'No override (On sale)' highlighted.
  • When you're done, click Save.

  • You can edit your override at any time by clicking the three-dot menu next to the override, and clicking Edit.


How to assign your override to your occurrence

  • Once you have created your Override, or new quantity and pricing rules, you need to choose which occurrences of your event will follow the rules in your override.

  • From your Occurrences page, click the Occurrences tab, where you can manage your event dates and times.

Screenshot showing the 'Occurrences' tab selected on the 'Occurrences' page.
A screenshot showing an individual occurrence with an override applied to it.

How to assign your override to multiple occurrences

  • Select the occurrences you want to follow your new pricing rules using the checkboxes.

  • Select the Actions dropdown and then Set override from the list.

Screenshot showing 'Set override' selected from the 'Actions' dropdown menu. There's an arrow pointing to 'Set override'.
  • Use the dropdown to select your override, and click Save.

How to assign your override to an individual occurrence

  • Click the three-dot menu next to the occurrence you want to override, and select Edit.

  • Using the dropdown, select the name of the override you wish to apply to that occurrence.

A screenshot of an individual occurrence editor with an arrow pointing to the 'Override' dropdown.
  • Click Save, and your existing occurrence will now follow the pricing and quantity rules set up in your override, and not the price and quantity set up for the event series.

How to assign your override to new occurrences

  • After you've created an override, you'll be able to create new occurrences and repeat occurrences that use your override.

    • This is useful when applying overrides to a large number of occurrences e.g. half term dates.

  • Select the button to Add repeating occurrences or to Add single occurrence. You should see a dropdown at the bottom of the form to apply an override after adding your dates and times.

A screenshot of the add repeating occurrence modal within Ticket Tailor, with the override dropdown emphasised by an arrow.
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