💡 This feature is exclusively for white label users.
You can upload a custom background image to your PDF tickets, so every ticket your attendees receive looks and feels on-brand.
You could choose to show off your event photography, reinforce your brand colours, or even add key event information.
How to customise your PDF tickets for all of your events
Open your Box office Settings.
Choose Email templates from the left-hand menu.
In the Event confirmation email box, click Edit.
Make sure the Attach ticket vouchers as a PDF checkbox is ticked.
Open the Customise PDF dropdown.
Click Upload background image and select your file. Use the crop tool to trim it to A4 dimensions.
Click Preview to see how your tickets will look before saving.
When you're happy, click Save.
How to customise your PDF tickets for a specific event
You can override the global background image at event level – handy if you want a different look for individual events.
Go to the Events section of your dashboard.
Find the event you want to customise and open it.
Choose Event confirmation from the left-hand menu.
Make sure the Attach ticket vouchers as a PDF checkbox is ticked.
Open the Customise PDF dropdown.
Click Upload background image and select your file. Use the crop tool to trim it to A4 dimensions.
Click Preview to see how your tickets will look before saving.
When you're happy, click Save.
💡 Things to note
This feature is only available on white label. If you're not on white label, the Customise PDF option won't appear.
Your background image should be cropped to A4 dimensions – there's a built-in crop tool to help.
The ticket voucher will cover the top-left quarter of the page, so avoid placing key design elements there.
You can download our ticket voucher template to help you with the design spacing.