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How do I send invoices to my ticket buyers?

Adjust your invoice settings from 'Box office settings' > 'Confirmation emails' > 'Order confirmation'.

Jonny White avatar
Written by Jonny White
Updated over 3 months ago

You may want to send ticket buyers an invoice when they buy tickets, and it's really easy to send automatically.

An example of an invoice that a ticket buyer might receive.

How to send an invoice for tickets

  • Go to 'Box office settings' from the main navigation.

  • Click on 'Confirmation emails'.

  • Look for 'Order confirmation', and click 'Edit'.

  • Ticket the checkbox labelled 'Attach invoice'.

  • You'll see an Invoice preview where you can fill in the text boxes with your own information. This is typically your company name, address, and any relevant tax details.

  • Click 'Save'.

  • That's it! Ticket buyers will now receive an invoice attached to their order confirmation.

  • If you have event-specific order confirmations set up, then you'll need to enable invoices at this level too.


How to add customer information to your invoices

  • Click the 'including placeholders' link to open a list of the customer information you can add to your invoice.

  • Copy and paste the placeholders you want to use into the invoice.


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πŸ’‘ Things to note

  • You can also use Zapier to connect to your preferred accounting software or send an invoice directly from Stripe, Square or PayPal.

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