Event setup FAQs
Advanced setup questions for designing your event pages
By Rhio and 3 others4 authors60 articles
- How to add an image to your event descriptionAdd an image to your event description using the rich text editor in 'Edit event and tickets'.
- How can I create a private event URL?You can create a private URL via 'Event and ticket types' > 'Event settings'.
- Can Ticket Tailor handle large on-sales?Yes! Our ticket queue helps to keep your event live under high demand.
- What do my event summary analytics mean?A quick overview of what your event summary analytics are showing you.
- How to filter your events in your dashboardUse the 'Add filter' dropdown from your 'Events' page to find what you need quickly.
- How to check if an email broadcast was sent to a ticket holderOpen your event, then head to 'Email broadcasts' → 'Recipients'.
- Can I restore a deleted event?Yes, for 24 hours after you've deleted it.
- How can I set up an event with sliding-scale pricing?You can set up 'pay what you want' with different ticket types with different suggested prices.
- Why can't I see the map on my event page?Common reasons why your map isn't displaying, or is showing the wrong location for your event.
- What is the difference between 'Checked in' and 'Attended' on my event summary?'Checked in' counts check-ins and outs, whilst 'attended' is a count of individual tickets.
- Can I edit the ticket quantity of one occurrence in a series?Yes, by using an 'Override'.
- Can I edit the ticket price of an occurrence in a series of recurring events?Yes, by using an Override.
- Can I sell raffle tickets using Ticket Tailor?Selling tickets for a raffle, lottery or sweepstake is prohibited on Ticket Tailor.
- How can I share a draft event?Learn how to send a link of your draft event to someone else for review before you publish it.
- Can I include a seating plan?Yes, with our Seating Chart tool.
- Does Ticket Tailor have an app for attendee check-in?Yes!
- Can I use other ticket-selling agencies at the same time?Yes, you can use Ticket Tailor alongside other ticket agencies.
- Can I place a test order?Yes, when you're logged into your Ticket Tailor account.
- How do I limit the quantity of tickets?Go to 'Events' → 'Edit event and tickets' to adjust the quantity.
- How do I set a capacity limit across multiple tickets?Limiting capacity across multiple tickets. e.g. family tickets, by limiting your event quantity.
- What is the supplier directory?A hand-picked list of suppliers, contractors and software that will help your event run smoothly.
- Can I customise my ‘Add to calendar’ link?You can customise your add to calendar placeholder in your Event confirmation using HTML.
- Can my ticket buyers add my event to their calendar?Yes, with a placeholder in the event confirmation!
- How to take depositsTicket Tailor events can be created to break a payment down into multiple payments, for example, to take a deposit.
- How to add seasonal pricing and/or capacity to your recurring event with OverridesOnce you've created your recurring event, you can adjust seasonal pricing or capacity with Overrides.
- How to discount productsOffer promotional incentives on your products
- How to set up a waitlist before your event goes on saleSet up a waitlist and then hide your tickets.
- Can I add a waitlist for all of my time slots in one day?Yes!
- How do I make my event private?Adjust your event privacy settings from 'Events' → 'Edit event and tickets' → 'Event settings'.
- How can I schedule my event to go live at a future date?Set this up in 'Events' > 'Edit event and tickets' > 'Advanced settings'.
- How do I set the time zone for my event?Update your default timezone at any time by going to 'Box office settings' > 'Basic settings' > 'Timezone'.
- How to change my event time to a 24-hour clock formatYou can choose if you would like the time on all of your Ticket Tailor events to show in military time, or the 12 hour AM/PM format.
- Can you translate my event page?Yes, from your 'Box office settings'.
- Can I pick my basket hold time?Select the amount of time your customers can keep tickets held at checkout in 'Box office settings' > 'Basic settings'.
- How to filter your eventsThe search and filter tools can help your mega-fans find the events their looking for even faster.
- How to change the text on your ticket selection buttonSet a custom button CTA on your event page from the 'Advanced event settings'
- Where can I add sales tax / VAT to my tickets?You can add sales tax for your box office, or for a specific event.
- Why use the Ticket Tailor check-in app?
- Why can I see a 0 booking fee on my event?If you have a booking fee set for one ticket, all tickets will show a booking fee.
- Why does my revenue in my dashboard show a different number?We updated the way we calculate revenue on 18th Nov '24 to be more accurate.
- How to collect attendee namesEdit your checkout form from your box office settings, or for a specific event.
- How to copy an eventLearn how to duplicate a past or existing event.
- How to disconnect your custom domain from your box officeHead to your Box office 'Settings', 'Custom domain', and then click 'Disconnect domain'.
- How to redirect ticket buyers back to your website after buying ticketsHead to 'Events' → Select your event → 'Edit event and tickets' → 'Advanced settings' → 'Redirect order confirmation page'.
- Troubleshooting your custom domain setupTips on how to troubleshoot setup issues with your custom domain.
- How can I view past events?It's simple — just navigate to the 'Past events' tab from your Events page!
- How to change the picture on your event pageUpdate the image, photo or picture on your event page via 'Edit event and tickets'.
- How fees are displayed for events in USDThe total cost of a ticket (including booking fees) is displayed upfront, based on the FTC Junk Fees Rule.
- How do I edit the currency for my event?You can sell tickets in over 20 currencies from 'Event settings' > 'Currency'.
- What does the 'Event capacity' tracker show?A quick way to see how close you are to selling out
- How to ask ticket buyers to sign a waiverAsk your buyers for a signature in your checkout form
- How to delete an eventHead to 'Events' → Select 'Delete entire event' from the three-dot menu.
- Why isn't my third-party tool working on my checkout page?
- Why can I see 'Legacy Zapier'You are using an old Zapier integration. Re-connect Ticket Tailor with Zapier for a better experience.
- How to set up companion ticketsUse ticket dependencies to set up companion or carer tickets which must be bought alongside accessible tickets.
- How can I add checkout form answers in emails?Add your customer's answers to custom checkout form questions as placeholders in order confirmations and broadcasts.
- How can I move my event from Eventbrite to Ticket Tailor?It's incredibly easy to make the switch, with just a few simple steps.
- How can I set a sales tax or VAT rate per ticket type?Ticket Tailor applies one sales tax or VAT rate per event. Here's a simple workaround if you need to apply different rates to different ticket types.
- How can I create a waitlist for events that start in the future?Activate your waitlist, hide all of your ticket types, and publish your event
- How can I build a Ticket Tailor event with AI?With AI assist connected, you can ask Claude to build your event for you, from the title down to the ticket types.