Skip to main content

Event setup FAQs

Advanced setup questions for designing your event pages

4 authors59 articles
How to add an image to your event descriptionAdd an image to your event description using the rich text editor in 'Edit event and tickets'.
How can I create a private event URL?You can create a private URL via 'Event and ticket types' > 'Event settings'.
Can Ticket Tailor handle large on-sales?Yes! Our ticket queue helps to keep your event live under high demand.
What do my event summary analytics mean?A quick overview of what your event summary analytics are showing you.
How to filter your events in your dashboardUse the 'Add filter' dropdown from your 'Events' page to find what you need quickly.
How to check if an Email broadcast was sent to a ticket holderOpen your event, then 'Email broadcasts' > 'Recipients'.
Can I restore a deleted event?Yes, for 24 hours after you've deleted it.
How can I set up an event with sliding-scale pricing?You can set up 'pay what you want' with different ticket types with different suggested prices.
Why can't I see the map on my event page?Common reasons why your map isn't displaying, or is showing the wrong location for your event.
What is the difference between 'Checked in' and 'Attended' on my event summary?'Checked in' counts check-ins and outs, whilst 'attended' is a count of individual tickets.
Can I edit the ticket quantity of one occurrence in a series?Yes, by using an 'Override'.
Can I edit the ticket price of an occurrence in a series of recurring events?Yes, by using an Override.
Can I sell raffle tickets using Ticket Tailor?Selling tickets for a raffle, lottery or sweepstake is prohibited on Ticket Tailor.
How can I share a draft event?Learn how to send a link of your draft event to someone else for review before you publish it.
Can I include a seating plan?Yes, with our Seating Chart tool.
Does Ticket Tailor have an app for attendee check-in?Yes!
Can I use other ticket-selling agencies at the same time?Yes, you can use Ticket Tailor alongside other ticket agencies.
Can I place a test order?Yes, when you're logged into your Ticket Tailor account.
How do I limit the quantity of tickets?Go to 'Events' > 'Edit events and tickets' to adjust the quantity.
How do I set a capacity limit across multiple tickets?Limiting capacity across multiple tickets. e.g. family tickets, by limiting your event quantity.
What is the supplier directory?A hand-picked list of suppliers, contractors and software that will help your event run smoothly.
Can I customise my ‘Add to calendar’ link?You can customise your add to calendar placeholder in your Event confirmation using HTML.
Can my ticket buyers add my event to their calendar?Yes, with a placeholder in the event confirmation!
How to take depositsTicket Tailor events can be created to break a payment down into multiple payments, for example, to take a deposit.
How to add seasonal pricing and/or capacity to your recurring event with OverridesOnce you've created your recurring event, you can adjust seasonal pricing or capacity with Overrides.
How to discount productsOffer promotional incentives on your products
How to set up a waitlist before your event goes on saleSet up a waitlist and then hide your tickets.
Can I add a waitlist for all of my time slots in one day?Yes!
How do I make my event private?Adjust your event privacy settings from 'Edit event and tickets' > 'Event settings'.
How can I schedule my event to go live at a future date?Set this up in 'Events' > 'Edit event and tickets' > 'Advanced settings'.
How do I set the time zone for my event?Update your default timezone at any time by going to 'Box office settings' > 'Basic settings' > 'Timezone'.
How to change my event time to a 24-hour clock formatYou can choose if you would like the time on all of your Ticket Tailor events to show in military time, or the 12 hour AM/PM format.
Can you translate my event page?Yes, from your 'Box office settings'.
Can I pick my basket hold time?Select the amount of time your customers can keep tickets held at checkout in 'Box office settings' > 'Basic settings'.
How to filter your eventsThe search and filter tools can help your mega-fans find the events their looking for even faster.
How to change the text on your ticket selection buttonSet a custom button CTA on your event page from the 'Advanced event settings'
Where can I add sales tax / VAT to my tickets?You can add sales tax for your box office, or for a specific event.
Why use the Ticket Tailor check-in app?
Why can I see a 0 booking fee on my event?If you have a booking fee set for one ticket, all tickets will show a booking fee.
Why does my revenue in my dashboard show a different number?We updated the way we calculate revenue on 18th Nov '24 to be more accurate.
How to collect attendee namesEdit your checkout form from your box office settings, or for a specific event.
How to copy an eventLearn how to duplicate a past or existing event.
How to disconnect your custom domain from your box officeHead to your Box office 'Settings', 'Custom domain', and then click 'Disconnect domain'.
How to redirect ticket buyers back to your website after buying ticketsHead to 'Events' → Select your event → 'Edit event and tickets' → 'Advanced settings' → 'Redirect order confirmation page'.
Troubleshooting your custom domain setupTips on how to troubleshoot setup issues with your custom domain.
How can I view past events?It's simple — just navigate to the 'Past events' tab from your Events page!
How to change the picture on your event pageUpdate the image, photo or picture on your event page via 'Edit event and tickets'.
How fees are displayed for events in USDThe total cost of a ticket (including booking fees) is displayed upfront, based on the FTC Junk Fees Rule.
How do I edit the currency for my event?You can sell tickets in over 20 currencies from 'Event settings' > 'Currency'.
What does the 'Event capacity' tracker show?A quick way to see how close you are to selling out
How to ask ticket buyers to sign a waiverAsk your buyers for a signature in your checkout form
How to delete an eventHead to 'Events' → Select 'Delete entire event' from the three-dot menu.
Why isn't my third-party tool working on my checkout page?
Why can I see 'Legacy Zapier'You are using an old Zapier integration. Re-connect Ticket Tailor with Zapier for a better experience.
How to set up companion ticketsUse ticket dependencies to set up companion or carer tickets which must be bought alongside accessible tickets.
How can I add checkout form answers in emails?Add your customer's answers to custom checkout form questions as placeholders in order confirmations and broadcasts.
How can I move my event from Eventbrite to Ticket Tailor?It's incredibly easy to make the switch, with just a few simple steps.
How can I set a sales tax or VAT rate per ticket type?Ticket Tailor applies one sales tax or VAT rate per event. Here's a simple workaround if you need to apply different rates to different ticket types.
How can I create a waitlist for events that start in the future?Activate your waitlist, hide all of your ticket types, and publish your event