After adding your DNS records, it can take anywhere from 1 to 24 hours for your custom domain to become active. This is because DNS changes need time to propagate across the internet.
How to check your domain is set up correctly
If your domain is still not active after 24 hours, check you've set it up correctly by following the below steps:
Open the website MX toolbox: https://mxtoolbox.com/SuperTool.aspx
Paste the DNS values from your Ticket Tailor dashboard into the search bar.
Use the dropdown to select CNAME Lookup or TXT Lookup.
Once selected, click the CNAME Lookup or TXT Lookup button.
Check that the records in MX toolbox match the records in Ticket Tailor. If they are different, you need to edit the values in your domain provider so that they match.
Custom domain troubleshooting FAQs
I can only see 2 records in my dashboard, not 3.
If there are any TXT records missing from the list in the dashboard, it means they are already verified and can be ignored (The CNAME record will always appear, even if its verified).
I can see a “This page is not available right now” error when loading my box office via my custom domain.
You need to wait a little longer. The DNS records have been added correctly and they are verifying.
💡 Things to note
If you've been through the steps above and your custom domain still isn't working as intended, please send a screenshot of the values in your domain name provider to hi@tickettailor.com.
There are some additional steps in Stripe to set up Apple Pay with your custom domain.