It may be useful to hide ticket types when you have some that you don't want to sell online - for example, those that'll be sold at the box office, or when you want to hide or reveal tickets after a certain time.
You can use the following advanced settings to stop tickets from being visible on your checkout:
Using the Ticket type 'Status' to hide tickets
Head to your event, then Edit event and tickets, and scroll down to the Tickets and items section.
Under Ticket types, select a ticket type.
Click Show advanced settings.
Under Status, look for one of the following:
Hidden
Access code required
Display as sold out
Display as unavailable
Only visible to admin (read more)
All statuses except for 'On sale' will hide your tickets from your event page or your widget.
Using date settings to hide tickets
Using date settings to hide tickets for an individual ticket type
To edit the date settings for an individual ticket type, head to your event, then Edit event and tickets and scroll down to the Tickets and items section.
Under Ticket types, select a ticket type.
Click Show advanced settings.
Make sure the boxes Hide until/after a set date and time and Hide when sold out are ticked or unticked depending on your preference.
Using date settings to hide tickets for all tickets
To adjust the date settings for all ticket types for an event, head to your event, select Edit event and tickets and scroll down to the Event settings section.
Click Advanced settings.
Make sure the Tickets become available and Tickets become unavailable dropdown sections reflect your preferences for your event.
Using the 'Hide a ticket until another ticket type is running low' setting
You can set up a ticket type to appear only when another ticket type is running low by ticking the Hide a ticket until another ticket type is running low checkbox.
Choose the ticket type you want to monitor.
Use the When quantity falls below dropdown to set the number of tickets remaining before the hidden ticket appears.
For example, if you're selling early bird tickets and want your standard tickets to appear when there are fewer than 20 early bird tickets left, select 20.
Once the monitored ticket type sells out and is hidden, your 'Hide until low' ticket will stay visible and available to buy. This means customers can still purchase tickets even after the original ticket type has sold out.
💡 Things to note
The 'Hide a ticket until another ticket type is running low' setting monitors a single ticket type only. It isn't possible to monitor a combined group total. If you need this, you'll need to manage it manually by updating the ticket status yourself.