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Stripe FAQs

2 authors12 articles
When will I get my Stripe Payout?Check your Stripe account to schedule your payouts.
How do I set up a Stripe account?If you don't already have a Stripe account, you can sign up by heading to your Box office 'Settings' → 'Payment systems' → 'Enable online payments'.
How to take payments with Stripe TerminalLink a POS to your box office for integrated in-person or on the door sales.
How can I see customer data in Stripe?You can find your customer data by logging into your Stripe account and selecting 'Customers' from the side menu.
How to accept a payment using Stripe TerminalAdd a manual order, and select Stripe Terminal as the payment method.
Can people pay for tickets using iDEAL or Bancontact?Yes!
Why did my card get charged fees when I'm using Stripe?Typically, if your order value is low or was created manually.
Why do we recommend Stripe?Using Stripe as your payment processor can make your online ticket selling experience even easier.
How can I find my Stripe fees?Export your payment report from Stripe.
How can my customer delete their card details from Stripe Link?Users can delete their details from Stripe Link directly.
How to use Stripe for payment processingConnect your Stripe account to your box office to direct all your ticket revenue directly into your Stripe account.
Why do I need to verify my Stripe account?Understand what to provide to Stripe to make sure payments run smoothly