There are many situations where it might be useful to set some rules about what your customers can buy. For example, you might want to ensure child tickets can only be booked with an adult ticket for your family festival, or offer a free carer's ticket with an accessible booking.
How to set up ticket dependencies
Head to your event and choose Edit event and tickets.
Create all of the ticket types you're selling for your event.
First, create the ticket type someone must purchase. In this example, I'll create an "Adult day ticket" for a family festival, which people must purchase before they can book a "Child day ticket".
For the ticket that you want to be dependent on another ticket (Child day ticket), open the Advanced settings.
Select the checkbox called Only available with other ticket types or bundles.
Then, select the ticket(s) or bundle(s) that must be purchased alongside this one.
Add an error message your customer will see in the box called 'Invalid selection error message'. For example: "Please purchase at least one adult ticket to unlock child tickets".
Save your tickets and repeat for as many dependent ticket types you need.
You can also use ticket groups to add headers to your checkout to explain which tickets must be purchased.
An example checkout for a festival with ticket dependancies:
To demonstrate a different example, let's say your festival has some activity sessions within it that required a 'Day entry' ticket booking.
If a ticket buyer tries to add 'Morning yoga' (dependent ticket type) without a essential ticket, they'll see your error message:
💡 Things to note
If all of your essential tickets are sold out, but there are still some dependent tickets available, your event or occurrence will show as 'Sold out'.