How to manage Ticket types and Groups
Ticket types enable you to sell different kinds of tickets to your event, setting individual prices and quantities - for example, 'Adult' or 'Child' ticket levels.
Ticket groups can be used as headings to keep your tickets organised.
You can also use Ticket groups to limit capacity over different Ticket types. This allows you to restrict the capacity of your event without having to decide the split between your ticket types ahead of time.
You can also use Ticket groups to set the minimum and maximum allowed per order to limit group sizes.
How to create different ticket types and ticket groups
How to create a ticket type
From the Events section of your dashboard, find your event and choose Edit event and tickets from the side menu.
Under the Tickets and items heading, you'll see options to Add ticket type and Add ticket group.
Click the Add ticket type button to set the Ticket name, Quantity available, and the Ticket price for your ticket type.
Use the tickbox Add booking fee to apply a per-ticket fee on top of the face value of the ticket (this is optional).
Under the advanced settings, you can:
Enter a detailed Description of the ticket type.
Change the Status of the ticket.
Define the minimum and maximum tickets an attendee can buy per order.
Choose how you would like to issue tickets.
If you have already created ticket groups you can assign the group within this section, too.
Examples of Ticket types might include Adult, Child, VIP, Early Bird or any other distinct type you want to sell.
How to create a ticket group
Following the same initial steps above (Events, then Edit event and tickets, then Tickets and items), click the Add ticket group button to set a title for your group of tickets.
If you've already created your ticket types, you can use the checkboxes to apply certain tickets to your group.
Next, you can set the maximum quantity of tickets that can be sold from that group.
You can also set a Minimum allowed per order and/or Maximum allowed per order to enforce a certain number of tickets to be purchased.
When you're done setting your group up, click the Save ticket group button.
How to add expandable ticket groups to your checkout
If you have a large number of ticket groups, the checkout can seem a little intimidating and busy for your ticket buyers. You can choose to collapse and expand ticket groups in the checkout to make it easier to choose tickets.
To achieve this:
Head to your event, then open Edit event and tickets.
Open the Advanced settings at the bottom of the page.
Check the box called Collapse ticket groups on checkout.
Click Save event.
💡 Things to note
You can add bundles to a group as long as the group isn't also being used to limit the capacity of tickets per order. It's not possible to add a bundle to a group with Max quantity/Min per order/Max per order limits.
The ticket description has a character limit of up to 200 characters (to help keep buying tickets simple for your buyers).
The Event capacity tracker, visible when creating your event and on the event summary, will take into account your group capacity limits.
If you've already sold tickets in a group, you won't be able to lower the group's maximum capacity below the number of tickets already sold. If you try to do this, you'll see this error message: Max ticket group capacity cannot be less than the number of tickets already sold.
You can create up to 500 ticket types per event series.
If you try to create more than 500 ticket types, you'll see an error message: You have reached the maximum limit of 500 ticket types for this event.