Why do I need Square?
In order to take payments from your attendees, you’ll need to be set up with a payment processor. With Ticket Tailor, you can use Square, Stripe or PayPal. All platforms allow buyers to pay with credit and debit cards.
How to connect Square to your box office
Head to Settings and choose Payment systems from the side menu.
If you can't see Square, click the button marked More options including PayPal, Square and offline payments.
Select the button marked Connect your Square account.
Choose how you want your events and products to appear in Square by selecting Basic or Itemised.
💡 To find out more about these options, head here.
You'll be taken to a Square page to sign in to your existing Square account, or to sign up as a new user.
You'll then be asked to connect your account to Ticket Tailor. Click Allow.
Once you've connected your account, you'll be directed back to Ticket Tailor.
You'll then be presented with a pop-up to set your Square settings.
Choose if you'd like to use Square as the default option for new events, and/or add Square as an option to your existing upcoming events.
The location for your Square payments taken via Ticket Tailor will be set to your default Square location.
You can edit this in your Square account, but your event currency must match the location you set.
Choose how your recurring events should appear in Square, if applicable.
Creating a Square item for each occurrence gives more granular reporting (see sales split out by occurrence). If you have a lot of occurrences you may not want to do this.
Choose how your upsell products should appear in Square, if applicable.
Products sent within the event item will inherit the event's category.
Individual items can be assigned their own category (Note: products sold via your store are always sent as individual items).
Set default Square categories for your events and products in the Categories section. Otherwise, they'll automatically be assigned a Ticket Tailor category.
Custom categories must already exist in Square to be selectable. Any changes you make to this later will only apply to future orders.
💡 If you've previously set custom Square category IDs for events of products, these will be kept when you reconnect your account.
How to change existing events to Square from another payment processor
If you want to use Square as your main payment processor for existing events, you'll also need to:
Navigate to your live event(s).
Change the status to Draft.
Select Edit event and tickets.
Scroll down to the box called Event settings.
Uncheck Stripe, PayPal or Offline payment methods, and make sure Square is checked.
Click Save.
Publish your event!
💡 Things to note
Your Square location must match your event currency for this payment option to be shown to your customers.
Your Ticket Tailor fees will be charged to your saved card.