Sometimes, you may be prompted to add your payment details to your Ticket Tailor account.
You are being asked to add this information so that you can pay us our Ticket Tailor fees.
Your payments for event ticket sales go directly to your own Stripe, PayPal or Offline payment account.
Ticket Tailor fees are charged separately, to a credit or debit card.
If you can see a prompt asking for your payment information, we need your credit or debit card details so that you can pay us for charges incurred through your use of our platform.
When are invoices generated:
If you are on the Pay as you go plan, or your ticket credits have run out, you will automatically be charged a small fee for each ticket sale on the date stated in the 'Unbilled usage' section of your 'Billing' page. (This will usually be either 2 days after an event ends, every 50 units of unbilled usage or on a monthly basis, whichever is first).
If you are using Square or PayPal to collect payments we will collect payment from your card on the date stated in the 'Unbilled usage' section of your 'Billing' page.
If you are taking payments via Stripe, then the fee will be collected automatically at the point of sale. If this fails to happen, an invoice will be generated and we will charge our fees from your credit or debit card.
If you pay via the Pre pay option then payment is taken upfront via credit/debit card.
💳 If you need to update your card details, you can do so from your 'Billing' page.