Skip to main content

How to use Stripe for payment processing

Connect your Stripe account to your box office to direct all your ticket revenue directly into your Stripe account.

Written by Rhio

To take online payments from your attendees, you’ll need to be set up with a payment processor.
​
Stripe is our recommended payment processing partner. Money made from ticket sales will be paid directly into your Stripe account and you can easily transfer funds from your Stripe account into your personal bank account.

With Stripe, it's possible to arrange for this to be done automatically on a daily, weekly or monthly basis.

💡 Ticket Tailor allows you to use either Stripe, Square or PayPal, and all platforms allow buyers to pay with credit and debit cards.

How do I add Stripe to my account?

  • From your Ticket Tailor dashboard, head to Box office Settings, then choose Payment systems from the left-hand menu.

  • Under the Stripe section Online payments (powered by Stripe), click the Enable online payments button. You’ll be redirected to the Stripe website. 

    A screenshot of the 'Online payments' section, highlighting the button to 'Enable online payments'.

  • If you don’t already have a Stripe account, you’ll be asked to create one and to complete a signup form. If you already have an account, you can click Sign in at the top of the screen, or select a pre-existing account to link to.

    Screenshot showing the first step of the setup form to connect to Stripe. The left half of the image reads "Ticket Tailor partners with Stripe for secure financial services" and the right half contains a short form titled "Let's start with some basics", allowing you to choose your 'Business location' and 'Business type' to get started.

  • When your account is connected, you'll be prompted to set Stripe as your default payment method for your events.

    Screenshot showing prompt to add Stripe as the default payment method after signing up for a Stripe account via Ticket Tailor payment system setup. The tickbox "Use this as default option for new events" is highlighted. The screenshot shows other payment options, such as Apple Pay and Google Pay, as well as Klarna.

  • You can choose to accept other payment methods, including Klarna, but these must also be set up within your Stripe account to show to your customers.

  • To do this, log into your Stripe account and head to Settings, Payments, then Payment methods and then select your Ticket Tailor configuration. Click Enable for the relevant payment method and follow the on screen instructions.

  • You can also turn Stripe Link on or off using the Link checkbox.

How do I add Stripe to my event?

  • Once you’ve added your Stripe account to Ticket Tailor, you’ll be able to choose Stripe as a customer payment method when you create or edit any of your events. 

  • To do this, open the event for which you'd like to add Stripe as a payment method.

  • Navigate to Edit event and tickets, and scroll to Event settings.

  • Within Payment settings, select the Stripe checkbox under Customer payment method.

💡 Things to note

  • Learn more about payouts from Stripe.

  • Transaction fees are applied by Stripe.

  • Each box office can only be connected to one Stripe account. However, one Stripe account can be connected to multiple box offices.

  • Stripe user permissions mean that you must be a Stripe account owner or administrator to connect a Stripe account to an external tool like Ticket Tailor.

  • Stripe is a partner service and uses a different login to your Ticket Tailor account. Make sure you keep a safe note of your login details.

Related Articles
How do I set up a Stripe account?
How to use PayPal for payment processing
How to take payments for your tickets
How to take payments with Stripe Terminal
How to use Square for payment processing
Did this answer your question?