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Billing FAQs

2 authors15 articles
20% discount for B CorpsApply from your billing page with a link to your B Corp directory for a 20% off lifetime discount.
How do Pre pay ticket credits work?You can unlock lower fees with Pre pay ticket credits.
Is there a contract?
I run a charity/not-for-profit organisation. Do I get a discount?You do! Apply from your billing page.
How do I delete my account?Head to your 'Account settings' to delete your account.
How does the free trial work?Your first 5 paid tickets are free to sell on Ticket Tailor.
Why is my event suspended?Typically, because of outstanding Ticket Tailor payments.
Where can I find my invoices?You can find your invoices in your box office 'Settings' → 'Billing' → 'Invoicing'.
Do you have a yearly subscription?No, you only pay a small flat fee for what you use.
How does Ticket Tailor compare with Eventbrite?
What discounts do we offer?We offer a 50% charity discount, 20% PTA and B Corp discount and low fees for tickets under £5/$5. Free tickets are free.
What are the terms for the low price discount?Read the full terms of our low price discount offer.
How to find your fees per event?Head to 'Settings' > 'Billing' > 'Chargeable usage'.
Why am I being asked to update my billing state and zip code?To comply with regulations, we might need billing address information from you when you sell tickets online using Ticket Tailor.
Why can I see sales tax on my invoice?We charge Tax on our fees in certain US states.