If you’re being repeatedly logged out of your account on your phone, even after selecting “Keep me logged in”, it’s usually related to browser settings, network changes, or how your phone manages data in the background.

Here are the most common scenarios that you should check:

If your browser is set to block cookies or clear them automatically, it won’t be able to remember your login. Some browsers (or in-app browsers like those inside Facebook, Instagram, or email apps) can block or regularly clear cookies. Since cookies are what keep you logged in, this can result in you being asked to log in repeatedly.

If you regularly move between different Wi-Fi networks (for example, home Wi-Fi, mobile data, work Wi-Fi, public Wi-Fi), you may be asked to log in again each time.

For security reasons, changing networks can initiate a new login session.

Each switch can trigger a fresh login.

Some phones aggressively manage background data to save battery or storage. This can cause your browser to clear session data, and log you out.

Logging into your account on multiple devices or repeatedly logging in and out can sometimes end existing sessions.For example, logging in on your phone, then switching to your laptop then witching back to your phone later might log you out.

If you're a teammate on a box office and an admin has removed your access or changed your roles, you'll be logged out immediately across all your devices.

This happens automatically for security reasons, so that any changes to your permissions take effect straight away rather than waiting for your session to expire naturally.

If you think this has happened and you need access restored, contact the box office admin to add you back as a teammate.

If you’ve checked all of the above and are still having trouble, please get in touch with customer support via hi@tickettailor.com to let us know.